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About the Role

This newly created, highly visible role is responsible for the accuracy, control, and health of Blue Nile's inventory. The role owns inventory process improvement and control end-to-end, including inventory counts, system ownership, managing movements for repairs and returns, and reducing aged inventory. The Manager will lead a team and partner closely with various departments to ensure inventory decisions align with business strategy. This role addresses complex inventory challenges where legacy inventory, returns, quality, financial implications, systems, and processes intersect, requiring the identification of root causes and the development of scalable solutions.

Responsibilities

Plan, coordinate, and oversee cycle counts and physical inventory counts for all departments, setting schedules and procedures, investigating variances, and driving root-cause corrective actions.
Lead the design, documentation, and continuous improvement of inventory workflows, including product intake, processing, movement, and reconciliation, with standardized SOPs.
Identify and close inventory-control gaps across the product lifecycle, designing scalable controls, approval rules, and ownership models.
Serve as the point of contact for other functions on inventory movements, ensuring proper authorization, transaction, and reconciliation.
Maintain audit readiness by ensuring inventory records, adjustments, and documentation meet internal control and financial audit requirements.
Serve as the Fantasy Super User and primary business owner for inventory functionality, acting as the first point of escalation for users.
Manage user profiles, roles, and access permissions, maintaining segregation of duties and periodically reviewing access.
Train and onboard new users, building and maintaining training materials, SOPs, and job aids.
Lead the development of new functionality by gathering requirements, partnering with Technology, and owning user acceptance testing, rollout, and adoption.
Troubleshoot system and transaction issues, triaging, resolving, or escalating to Technology, and tracking recurring issues.
Coordinate inventory movements for repairs and returns, ensuring accurate tracking and timely disposition.
Support Quality Control on inspection outcomes and disposition decisions, ensuring correct reflection in inventory and financial records.
Monitor repair and return cycle times and aging, removing bottlenecks in partnership with relevant teams and vendors.
Lead the aged and inactive inventory reduction program by identifying slow-moving inventory and setting disposition strategies.
Lead hands-on remediation of legacy and inactive inventory issues while implementing preventative processes.
Partner with FP&A to quantify financial impacts and track progress against reduction targets.
Manage, mentor, and develop a team of Inventory Coordinators responsible for day-to-day operations.
Oversee workload planning, performance management, and cross-training to build team capability.
Lead high-priority inventory projects such as workflow redesigns, system and process improvements, and audit readiness.
Partner closely with Merchandising, Planning, Manufacturing, Operations, Quality Control, Finance, and Technology to ensure understanding and implementation of inventory processes.
Collaborate with FP&A and Planning to quantify financial impacts and support inventory-related forecasting.
Work with Analytics and Technology to build dashboards, reports, and tools for inventory visibility.
Monitor and report KPIs such as count accuracy, inventory adjustments, aged inventory, repair cycle times, stock availability, and shrink.

Requirements

6–8 years of experience in inventory management, inventory control, supply chain, or operations, ideally within the jewelry or luxury industry.
3+ years of people leadership experience, managing a team and leading cross-functional projects.
Proven experience leading cycle counts and physical inventories, reconciling variances, and implementing inventory controls for high-value inventory.
Hands-on Super User or business-owner experience with an ERP or inventory system (Fantasy, SAP, or similar), including user administration, training, requirements gathering, and user acceptance testing.
Experience managing returns, repairs, and quality-related inventory flows, and reducing aged or inactive inventory.
Strong process orientation with a proven ability to design workflows, implement structure, and build scalability.
Advanced Excel skills, including analyzing large datasets, building models, and translating data into actionable insights.
Excellent communication and training skills, with the ability to present to and influence senior leadership.
Lean, Six Sigma, PMP, or other process improvement certification, with demonstrated experience applying continuous improvement methods to complex operational processes.
Direct experience with Fantasy.
Experience with SQL or BI tools (e.g., Power BI, Tableau, Looker).
High attention to detail and accuracy.
Control mindset: operational rigor and systems thinking.
Continuous improvement and root-cause problem solving.
Strong leadership, coaching, and team development.
Ability to train others and drive system adoption.
Cross-functional collaboration and influence.
Ability to manage through ambiguity.
Ownership, accountability, and follow-through.
Comfort working in a fast-paced, high-growth environment.

Skills

Inventory Management
Inventory Control
Supply Chain
Operations
Process Improvement
Cycle Counting
Physical Inventory Counts
Variance Reconciliation
Root Cause Analysis
Workflow Design
SOP Development
Inventory Movement Management
Audit Readiness
ERP Systems
Inventory Systems
User Administration
Training
Requirements Gathering
User Acceptance Testing (UAT)
Returns Management
Repair Management
Quality Control
Aged Inventory Reduction
Team Leadership
Mentoring
Performance Management
Cross-functional Collaboration
Project Management
Data Analysis
Excel
SQL
BI Tools (Power BI, Tableau, Looker)
Communication
Influencing
Lean
Six Sigma
PMP
Attention to Detail
Systems Thinking
Problem Solving
Coaching
System Adoption
Ambiguity Management
Accountability
Fast-paced Environment Adaptability

Experience Level

6-8 years of experience in inventory management, inventory control, supply chain, or operations
3+ years of people leadership experience

Salary/Compensations

$85,000 - $120,000

Benefits

Healthcare
Paid Time Off
Retirement planning
Opportunities for career advancement
Competitive Employee Discount
Medical, Dental, Vision and Prescription Insurance
401(k) Retirement Plan with Company Match
Flexible Spending Account
Health Savings Account
Tuition Reimbursement
Parental Leave
Life Insurance

About the Company

Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law.
Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.