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About the Role
Precision Pipeline Solutions is seeking an IT Support / Digital Producer with strong customer service skills and technical knowledge. The role involves building and maintaining company web pages, troubleshooting various technical issues, and providing user assistance. The company offers paid certification training, a company phone, and equipment. This position requires a self-starter capable of meeting goals and deadlines, working both independently and as part of a team. Occasional work from home is permitted, but the role primarily requires commuting to the office.
Responsibilities
- Builds and maintains company web pages and company website
- Use and operation of power apps
- Use and operation of Share Point
- Troubleshoots login issues / password resets
- Troubleshoots telephone and VOIP issues to resolve them
- Contacts 3rd party support for escalations
- Responds to telephone calls, and generates a support case for all incident/service requests
- Documents, tracks, and examine problems to ensure timely solutions
- Writes how-to-guides, editing, and revising it with updated information when necessary
- Provides technical assistance for questions and problems
- Follows through with customers to ensure full resolution of issues
- Administers cloud services, Office365, etc.
- Assists in training computer users
- Asks relevant questions to determine nature of problem
- Installs, modifies, and repairs computer hardware and software; and installs peripherals for users
- Addresses basic problems with Networks and other systems to resolve network connectivity issues
Requirements
- Must have 1-3 years relevant technical experience
- Must be able to commute to the office
- Must be able to be on call rotation
- Must be able to work overtime (1.5x rate)
- Must be reachable during hours of operation and during on call hours for emergencies
- Must possess a valid driver’s license
- Candidate must have a reliable form of transportation
Skills
- Customer service
- Technical knowledge
- Power Apps
- SharePoint
- Office365
- Network troubleshooting
- Hardware repair
- Software repair
- VOIP troubleshooting
Location
- New Windsor, NY
Work Type
- In-office
- Occasional work from home
- Full-time
Experience Level
- 1-3 years relevant technical experience
Salary/Compensations
- $65,000 based on experience
Benefits
- Medical, Dental & Vision Insurance
- 401k with company match
- Voluntary Short/Long Term Disability
- Life Insurance
- 9 Paid Holidays
- Accrued Vacation Time
- Sick Time
- $750 Referral Bonus Program
- Paid certification training
- Company phone
- Company equipment
About the Company
- Precision Pipeline Solutions is one of the nation’s fastest growing private companies in the natural gas and utility contracting industry.
- Our mission at PPS is to be the premier provider of the development and implementation of Single Source, multi-dimensional problem-solving techniques – driving the most effective SOLUTIONS to our utility clients.
- Our customers will choose us because of our diverse expertise, quality workmanship, and reputation to provide the utmost degree of value.
- PPS is a wholly-owned subsidiary of PrimeLine Utility Services, a wholly-owned subsidiary of Vinci Energies, a worldwide leader in the design, construction, and maintenance of energy-efficient, networked infrastructure.
- Vinci Energies is a wholly-owned subsidiary of Vinci, SA, the largest construction company in the world. Their backing provides the financial strength and expertise to enable PPS to provide our customers with the best solutions, technology, and equipment available.