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About the Role
As a Bookseller at Barnes & Noble, you are an integral member of the bookselling team, responsible for welcoming customers, connecting them with titles and products, and maintaining the store's presentation and efficient running. You will be trained on operational competencies including technology use, merchandising, register operation, inventory management, and loss prevention.
Responsibilities
- Welcome customers cheerfully and helpfully.
- Answer customer questions and connect them with titles and products.
- Maintain the attractive presentation of the store.
- Ensure the efficient running of the bookstore.
- Unpack and shelve deliveries.
- Tidy displays.
- Operate registers quickly and in a friendly manner.
- Provide highly professional service to customers.
- Maintain reliable and punctual attendance.
- Fill scheduling gaps and be flexible to store needs.
- Perform assigned tasks with purpose and energy.
- Be supportive and considerate of colleagues.
- Help customers by going out of your way.
- Learn new skills and acquire new knowledge.
- Use varied technology, including registers, computers, and tablets, comfortably and efficiently.
- Develop strong merchandising skills for book presentation and store cleanliness.
- Develop effective visual merchandising skills for gifting, toys, and other product categories.
- Run a register competently to serve customers quickly and reliably.
- Support the receiving and unpacking of deliveries.
- Perform efficient and accurate shelving.
- Find books and other products with ease and accuracy.
- Support the café team willingly and effectively when needed.
- Understand loss prevention procedures and de-escalation techniques.
- Identify theft and spot problematic behavior.
- Build book knowledge of subjects and categories stocked.
- Use book knowledge to maintain sections and present books attractively.
- Make effective book recommendations to customers.
- Learn how to sell books positively and support key sales objectives.
- Build knowledge and expertise in specific product areas like Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand.
- Use product knowledge to maintain sections and backstock effectively.
- Help customers with their shopping.
- Support the success of key sales objectives, products, and new releases.
- Comply with all company policies and procedures.
Requirements
- Must have good "behaviors" including reliability, punctuality, flexibility, positivity, willingness, supportiveness, consideration, cheerfulness, and a willingness to learn.
- Must enjoy being a bookseller.
- Must be able to perform physical activity including prolonged standing, repetitive bending, lifting, and walking.
- May be required to work in other stores to support the wider Cluster.
- Must comply with all company policies and procedures.
Skills
- Customer service
- Merchandising
- Visual merchandising
- Register operation
- Inventory management
- Loss prevention
- De-escalation techniques
- Book knowledge
- Sales techniques
- Technology use (registers, computers, tablets)
- Communication
Location
- New York, NY
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
- Depending on experience, seniority, geographic locations, and other factors permitted by law
Salary/Compensations
- Starting at $16.00 per hour
Benefits
- Employee Discount
- EAP (Employee Assistance Program)
- Sick Pay
- Paid Time Off (PTO)
- Paid Maternity and Parental Leave
- Company Paid Holidays
- Transit
- 401(k) with Company Match
- Comprehensive Health Benefits (Medical, Dental and Vision)
- Healthcare and Dependent Care Spending Accounts
- Healthcare Spending Account
- Disability Benefits
- Life Insurance
- Tuition Reimbursement
About the Company
- Barnes & Noble bookstores are gathering places for readers and the community.
- Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business.
- Barnes & Noble is committed to diversity in the workplace.
Equal Opportunity
- As an Affirmative Action Employer, Barnes & Noble is committed to diversity in the workplace and provides equal employment opportunity for all.
- All employment practices and decisions will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
- Reasonable accommodation is available for individuals with disabilities during the application process or for job performance. Contact (800) 799-5335 for assistance.