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About the Role
Cast & Crew is seeking a Product Solutionist to serve as the technical expert for sales initiatives in film, television, and live entertainment. This role requires a blend of deep product knowledge and client engagement skills, involving discovery, demonstrations, and addressing complex client questions. You will also assist existing clients in maximizing their use of current offerings.
Responsibilities
- Partner with Sales AEs across the full revenue cycle, acting as the product expert from discovery and demo through proposal, objection handling, and close.
- Lead tailored product demonstrations that connect Cast & Crew's capabilities directly to each prospect's operational reality and pain points.
- Run consultative discovery sessions to understand client workflows, surface unmet needs, and build solution recommendations grounded in real product capability.
- Respond to RFPs, RFIs, and security questionnaires with accurate, well-positioned content that moves deals forward.
- Engage the existing client base in an advisory capacity, identifying expansion opportunities, reinforcing adoption, and surfacing product gaps back to the business.
- Bring structured voice-of-the-customer insights from the field to Product and Marketing teams to inform roadmap prioritization and go-to-market positioning.
- Represent Cast & Crew at industry events, trade shows, and client engagements across the New York and New Jersey market.
- Stay sharp on competitive dynamics, product roadmap evolution, and industry trends.
Requirements
- Deep knowledge of Cast & Crew's product ecosystem or a directly comparable SaaS platform in entertainment payroll, production finance, or digital onboarding.
- Experience in a pre-sales, solutions consulting, sales engineering, or technical account management role within a SaaS environment.
- Ability to run a compelling, tailored product demo that speaks to the audience.
- Comfortable owning RFP responses, security questionnaires, and technical discovery sessions independently.
- Strong understanding of payroll models, employer-of-record services, and production workflows.
- Familiarity with the entertainment industry — how film, TV, and live productions are staffed, budgeted, and run.
- Based in or closely connected to the New York/New Jersey metro area; able to be on-site at client locations regularly.
- 5+ years in a pre-sales, solutions consulting, sales engineering, technical account management, or client-facing implementation role, ideally in a SaaS environment.
- A track record of running product demonstrations, managing complex RFP responses, and influencing deals through technical credibility.
- Proficiency with CRM and sales enablement tools (Salesforce, HubSpot).
- Comfortable demoing SaaS platforms live in front of clients and executives.
- Exceptional written and verbal communication skills.
- Ability to adapt message for everyone from end users to C-suite stakeholders.
- Self-directed and organized; able to manage multiple accounts and opportunities simultaneously.
- Reliable access to client locations across NYC, Jersey City, and surrounding areas.
- Flexibility to work evenings or weekends during active production periods as needed.
Skills
- Product expertise
- Client instinct
- Discovery
- Demonstration
- Answering complex questions
- Client engagement
- SaaS platform knowledge
- Entertainment payroll
- Production finance
- Digital onboarding
- Salesforce
- HubSpot
- Written communication
- Verbal communication
- Adaptability
Location
- New York
- New Jersey
Work Type
- On-site
- Client-facing
Experience Level
- 5+ years
Salary/Compensations
- $100,000.00 - $125,000.00 per year
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) match
- Generous PTO
- Paid parental leave
- Health and wellness programs
- Tuition reimbursement
- Employee discounts
About the Company
- At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew
Equal Opportunity
- Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
- CA residents Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/