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About the Role

Translate insights through data-driven storytelling into actionable items for internal and external stakeholders to improve authorization, authentication, and routing approval rates. Conduct high-level review of data requirements, data analysis, and data visualization to support internal stakeholders with performance monitoring and generate insights across issuers & schemes.

Responsibilities

Translate complex data into compelling, actionable insights using clear data storytelling techniques across internal and external stakeholders.
Conduct high-level data analysis and visualization to monitor performance against benchmarks.
Identify trends across issuers, schemes, platforms, and merchant configurations to drive issuer outreach strategies.
Drive improvements in authorization, authentication, and routing efficiency through data-led recommendations.
Convert analytical findings into practical, scalable solutions that deliver measurable uplifts (e.g. approval rates, revenue protection, cost reduction).
Identify recurring issues and ensure systemic resolution to improve long-term performance whilst partnering with Issuers.
Support the intake of new optimization opportunities, including requirement gathering and prioritization.
Allocate and coordinate work within the team to ensure efficient execution.
Manage and track a pipeline of initiatives, documenting progress, recommendations, and outcomes.
Work cross-functionally with Operations, Product, Technology, Data, Schemes, and Issuers to implement solutions.
Act as a bridge between data insights and commercial outcomes by acting as a central point of coordination to triage and escalate recurring or complex issues.
Communicate insights and recommendations effectively to both technical and non-technical stakeholders.

Requirements

Bachelor’s degree in business management or the equivalent combination of education, training, or work experience within Payments.
2+ years relevant experience with most of the requirements below.
Broad knowledge of Worldpay products and related services; in-depth knowledge of products and services for which team(s) provide support.
Basic knowledge of data analysis and visualization skills i.e. Excel, Power BI, Tableau, Snowflake, SQL and IT technologies, i.e., operating systems, network devices, software development and architecture.
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
Curiosity and excellent communication, problem-solving, time management and project management skills.
Ability to work both independently and in a team environment.
Deep understanding of the payments industry and authorization pathways (e.g., gateways, platforms, acquirers, networks, issuers, etc.).
Experience with Authorization investigation & resolution, strong analytical skills to understand investigation approaches of team & get involved in most complex matters.
Some flexibility of hours is required.

Skills

Excel
Power BI
Tableau
Snowflake
SQL
Data analysis
Data visualization
Communication
Problem-solving
Time management
Project management

Experience Level

2+ years relevant experience

Education Level

Bachelor’s degree in business management or equivalent combination of education, training, or work experience within Payments

About the Company

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Equal Opportunity

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.
In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position.
Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.