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About the Role
The Assistant Store Manager partners with the Store Manager to maximize retail sales, ensure exceptional customer service, and maintain store efficiency. This role focuses on developing and expanding the customer base, leading the retail team, and driving profitability.
Responsibilities
- Maximize store profitability through operational and commercial focus.
- Ensure high-quality customer service and shopping experiences.
- Exercise discretion and judgment in managing and leading store employees.
- Coach and develop retail associates to meet sales goals and standards.
- Implement clienteling strategies.
- Analyze selling and profitability reports.
- Delegate authority and responsibility with accountability.
- Maintain client satisfaction through market contact.
- Oversee the use of all Company systems in stores.
- Collaborate with buying and planning teams on merchandising and reorder needs.
- Complete cash office operational functions.
- Communicate and implement corporate directives to retail associates.
- Manage stock levels to maximize sales.
- Ensure garment presentation and visual standards align with the brand.
- Oversee and follow up on campaigns, promotions, and sales activities.
- Perform other duties as assigned.
Requirements
- Experience in developing and maintaining store visuals.
- Experience in leadership, training, and development of retail staff.
- Knowledge of basic retail math and cash management techniques.
- 3-5 years of retail store management experience.
- Must be able to stand for long periods.
- Must be able to reach overhead.
- Must be able to pick up 30-50lbs.
- Must be able to climb a ladder or step stool.
Skills
- Detailed understanding of inventory accounting and merchandise payable.
- Solid working knowledge of major ERP, inventory, and accounting systems.
- Advanced working knowledge of Excel.
- Proficient in MS Office.
- Solid communication skills.
- Ability to work well in a team environment.
- Ability to work independently.
- Ability to manage multiple tasks with conflicting priorities.
Experience Level
- 3-5 years of retail store management experience