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About the Role
Mercury is seeking a Head of Social & Community to shape the brand's presence and deepen relationships with entrepreneurs and businesses. This role involves leading social media, community engagement, creator partnerships, and merchandise to build a participatory brand. You will develop innovative campaigns and experiences, report to the Head of Brand, lead a team, and have opportunities for growth.
Responsibilities
- Set the strategy for social and community at Mercury, connecting social, creators and influencers, and merch into a cohesive ecosystem that grows our audience, deepens engagement, and builds long-term brand affinity.
- Shape and amplify Mercury’s voice across channels, setting a high bar for the ideas, writing, creative, and experiences we put into the world.
- Develop breakthrough campaigns and programs that give people a reason to talk about, participate in, and advocate for Mercury - from an unexpected social idea to a creator partnership or piece of merch.
- Connect our community work to the broader marketing organization, partnering closely with Brand, Creative, Growth, Product Marketing, Support, and others to turn company priorities into bigger ideas and bring insights from our community back into Mercury.
- Own the goals, budgets, measurement, and operating rhythms for the function, balancing creative ambition with analytical rigor to understand what’s working and where to invest next.
- Lead, coach, and develop a multidisciplinary team of three, creating clarity across distinct areas of work and growing the organization as our ambitions expand.
Requirements
- Experience leading a team and meaningful budget across social, merch, creator or influencer partnerships, or related brand and community disciplines.
- Exceptional creative and editorial taste. You can write a great post, spot when a concept isn’t working, give incisive feedback on creative, and maintain a high bar without becoming a bottleneck.
- A systems mindset. You know how to connect channels and individual moments to a larger story, building programs that compound into brand equity rather than a collection of one-offs.
- Strong cross-functional instincts and the ability to be connective tissue across teams, bringing together different priorities while keeping the customer and community at the center.
- A bias toward ideas that break through. You’re curious about culture and the internet, challenge the standard playbook, and look for unexpected concepts, formats, and partnerships that make Mercury feel unlike other financial brands.
- Strong people leadership and the ability to hire, coach, and develop people across different disciplines while moving comfortably between strategic thinking and the details of the work.
Skills
- Social Media
- Community Engagement
- Creator Partnerships
- Influencer Marketing
- Merchandise
- Brand Building
- Creative Strategy
- Editorial Taste
- Systems Thinking
- Cross-functional Collaboration
- People Leadership
Location
- US employees in New York City
- US employees in Los Angeles
- US employees in Seattle
- US employees in the San Francisco Bay Area
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area
Work Type
- Full-time
Experience Level
- Leadership experience
- Team management experience
- Budget management experience
Salary/Compensations
- US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $233,600—$292,000 USD
- US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $210,000—$262,800 USD
Benefits
- Base salary
- Equity (stock options/RSUs)
- Benefits
- Competitive salary and equity ranges within the SaaS and fintech industry
- Reasonable accommodations for applicants with disabilities or special needs
About the Company
- Mercury is one of the fastest-growing companies in fintech, building a premium brand that people genuinely want to engage with.
- Mercury is a financial technology company, not a FDIC-insured bank. Banking services provided through Choice Financial Group, Column N.A., Members FDIC.
Equal Opportunity
- Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
- We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.