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About the Role

This role protects the integrity of AI systems by labeling data, reviewing user interactions, and enforcing policy guidelines. You will work across teams to improve safety mechanisms and handle a rising case volume ahead of automation. Each hire will work shared review queues as a generalist and also anchor one specialty track.

Responsibilities

Review customer signals, user exchanges, and code to identify potential policy violations.
Apply established Safeguards workflows and policy guidelines with precision and care.
Work with Strategy Analysts, Policy Managers, and Threat Intelligence Investigators to spot emerging trends, highlight policy gaps, and flag content for classifier refinement.
Write thorough weekly reports on operational workflows.
Handle customer communications and appeals about policy enforcement.
Support surge review and content labeling when the team needs it.
Triage and respond to cross-functional requests with timely help and insight.
Review access requests tied to AI research use cases and judge whether the stated research is credible.
Handle access decisions and offboarding for restricted regions and national-security-sensitive cases.
Investigate compromised accounts and leaked credentials, and work remediation with customers.
Review appeals of enforcement actions and recommend upholding or reversing them, with a written rationale.
Investigate returning accounts and clusters of related accounts, weighing multiple signals to decide on linkage and action.

Requirements

Learns quickly and adapts fast to changing environments.
Proactive and able to work independently.
Meets deadlines consistently with high-quality work.
Exceptional verbal and written communication.
Thrives on a collaborative team.
Sharp eye for detail and a systematic approach to complex tasks.
Genuine interest in AI safety and ethical technology development.
Policy-driven decision making.
Sufficient machine learning familiarity to evaluate a research use case.
Trust & safety or policy experience at an AI lab, ML-adjacent operations, or research program or grants administration.
Sanctions or export controls experience.
Sanctions screening, export controls, trade compliance, or fintech KYC/KYB experience.
Hands-on account takeover or credential compromise casework.
Security operations, incident response, or fraud ATO teams experience.
Willingness to overturn a prior decision when the evidence warrants it.
Trust & safety appeals queues or customer-facing dispute resolution experience.
Experience judging account linkage from multiple signals.
Fraud and risk analysis, marketplace or payments risk, recidivism, or multi-accounting work experience.
SQL or link-analysis tools experience is preferred.
Experience in content moderation, Trust & Safety, Safeguards, or a related field is preferred.
Familiarity with policy enforcement on digital platforms is preferred.
Understanding of AI ethics and responsible technology deployment is preferred.
Background analyzing user behavior and identifying potential risks is preferred.

Skills

AI safety
Ethical technology development
Policy-driven decision making
Machine learning
Trust & safety
Policy analysis
ML-adjacent operations
Research program administration
Grants administration
Sanctions screening
Export controls
Trade compliance
Fintech KYC/KYB
Account takeover investigation
Credential compromise investigation
Security operations
Incident response
Fraud investigation
Dispute resolution
Account linkage analysis
Risk analysis
Marketplace risk
Payments risk
Recidivism analysis
Multi-accounting analysis
SQL
Link-analysis tools
Content moderation
Policy enforcement
AI ethics
Responsible technology deployment
User behavior analysis

Location

San Francisco
New York
Washington DC

Work Type

Contract
Full-time
40 hours per week

Experience Level

Mid-level

Salary/Compensations

up to USD 120 - hourly

About the Company

Employer.com is part of a family of incredible brands alongside Flawless Recruit and Recruiter.com.
Together, we provide talent acquisition services to fit the unique hiring challenges of our clients.
Whether they need help building recruiting processes, attracting top talent, or payrolling contractors, we can help.

Equal Opportunity

All your information will be kept confidential according to EEO guidelines.