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About the Role
Dispatch is seeking a Manager/Associate Director, People & Culture Operations to design and run the programs, processes, and systems that shape every stage of the employee experience. This is a hands-on role that spans strategy and execution, perfect for someone who loves building from the ground up and wants to see the direct impact of their work on a team pursuing an ambitious goal for patients.
Responsibilities
- Design, implement, and continuously improve People & Culture processes, policies, and programs across the full employee lifecycle.
- Own the design and administration of benefits programs, including renewals, open enrollment, broker management, benchmarking, cost analysis, and compliance.
- Maintain the compensation infrastructure, including job architecture, leveling, salary ranges, market benchmarking, and equity guidelines.
- Provide pay ranges and market data for offer development and monitor pay equity and transparency compliance.
- Lead annual performance and compensation cycles, including process execution, merit and bonus modeling, equity recommendations, and manager training.
- Act as the hands-on administrator for the core People & Culture technology stack (HRIS, payroll, benefits, performance, learning), leading selection, implementation, integrations, data integrity, and reporting.
- Own the process from offer acceptance through onboarding and the first 90 days, coordinating with relevant departments for a seamless new hire experience.
- Utilize AI tools to enhance People & Culture operations, including workflow automation, employee self-service, communications, and reporting.
- Support employer brand efforts by contributing content on benefits, programs, and culture, and sharing insights from employee feedback.
- Serve as the primary resource for employee questions on benefits, pay, leave, and policies, and build scalable self-service resources.
- Manage visa and permanent residency processes for current employees in partnership with outside immigration counsel.
- Develop clear and timely communications about People & Culture programs and changes, and maintain internal resources.
- Ensure compliance with federal, state, and local employment requirements for a multi-state workforce.
Requirements
- Bachelor's degree in Human Resources, Business, or a related field, or equivalent practical experience.
- 5+ years of progressive HR experience, including at least 3 years in a high-growth company environment.
- Demonstrated depth and hands-on ownership in benefits and compensation.
- Hands-on HRIS administration experience, including implementing or optimizing HR systems.
- Strong analytical and data skills, including advanced proficiency in Excel.
- Working knowledge of U.S. employment law and benefits compliance, including multi-state requirements.
- A track record of building People & Culture processes and programs from the ground up.
- Comfort moving fluidly between strategic and tactical work.
- Collaborative nature, geared toward cross-functional teamwork.
- Excellent organizational, problem-solving and time management skills.
- Strong attention to detail and the judgment to handle confidential information with discretion.
- Positive attitude, dedicated work ethic, and flexible orientation for operating in a fast-paced, entrepreneurial environment.
- Strong verbal and written communication skills.
- Comfort giving and receiving feedback.
Skills
- Benefits administration
- Compensation management
- HRIS administration
- Excel proficiency
- U.S. employment law
- Benefits compliance
- Process building
- Strategic thinking
- Tactical execution
- Cross-functional teamwork
- Organizational skills
- Problem-solving
- Time management
- Attention to detail
- Communication skills
- Feedback delivery
- AI tools for HR operations
- Employment-based immigration management
- Rippling experience
- Professional certifications (CCP, CBP, CEBS, SHRM-CP/SCP, PHR/SPHR)
Location
- Philadelphia
- San Francisco
Work Type
- Full-time
Experience Level
- Manager/Associate Director
- 5+ years of progressive HR experience
- 3+ years in a high-growth company environment
Education Level
- Bachelor's degree in Human Resources, Business, or a related field, or equivalent practical experience
Salary/Compensations
- $140-225K
Benefits
- Meaningful ownership through equity
- Excellent coverage for medical, vision, and dental
- 401(k) with generous contribution
- Life insurance
- Flexible PTO policy
- Additional substantial benefits
About the Company
- Dispatch aims to create a world where all cancer patients can be cured by engineering a universal treatment across solid tumors.
- The company leverages first-in-class technologies in viral vectors, universal targets, and novel cytokine biology.
- Founded on pioneering work from leading researchers, Dispatch is building a thriving culture with early team members.
- The company values urgency, scientific rigor, ownership, collaboration, and a focus on caring for work and each other.
Equal Opportunity
- We are an equal opportunity employer.
- We do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, veteran status, disability status, national origin, or any characteristic protected under applicable law.