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About the Role
The Senior Receptionist is responsible for managing the reception desk, greeting visitors, and providing administrative and general office support.
Responsibilities
- Perform work in reception according to established procedures.
- Answer and transfer incoming calls in a professional, friendly, and timely manner.
- Welcome clients and visitors with warmth and professionalism.
- Notify employees of visitor arrival and answer visitor questions.
- Provide guidance and hospitality to clients and visitors.
- Deliver high-level, front-of-house services.
- Utilize appropriate logs and/or tracking software for assigned work.
- Meet contracted deadlines for work assignments.
- Communicate job or deadline issues with peers, supervisors, or clients.
- Foster a proactive environment of continuous service enhancement and relationship building.
- Handle sensitive and/or confidential documents and information.
- Perform Quality Assurance on own work and potentially the work of others.
- Train more junior staff members.
- Assist office services or other peer teams with workload as needed.
- Complete administrative tasks as assigned by management.
- Troubleshoot basic office equipment problems.
- Adhere to company and client site policies.
- Use equipment and supplies in a cost-efficient manner.
Requirements
- High school diploma or equivalent required; higher level education or equivalent work experience preferred.
- Minimum 3 years of experience, preferably in a legal, banking, or large corporate environment.
- Reception, switchboard, or administrative assistant experience preferred.
- Ability and willingness to learn the client’s business and employees to handle calls and greet visitors more efficiently.
- Proven customer service skills required to create, maintain, and enhance customer relationships and provide an exceptional introduction and visitor experience.
- Intermediate skill in MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools.
- Familiarity with general office procedures to meet and maintain client satisfaction.
- Ability to work in a fast-paced, team environment, working both independently and collaboratively.
- Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
- Strong attention to detail with good organizational skills and emphasis on accuracy and quality.
- Ability to handle sensitive and/or confidential documents and information.
- Ability to make independent decisions that conform to business needs and policy.
- Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns independently and escalate when necessary.
- Excellent verbal and written communication skills, including professional telephone and email etiquette.
- Must be self-motivated with a positive, can-do attitude.
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
Skills
- MS Office (Word, Excel, Outlook)
- Messaging systems
- Job workflow tools
- General office procedures
- Customer service
- Communication (verbal and written)
- Telephone etiquette
- Email etiquette
- Attention to detail
- Organizational skills
- Problem-solving
- Decision-making
Location
- Onsite
Work Type
- Full-time
Experience Level
- Senior
- 3+ years
Education Level
- High school diploma or equivalent
- Higher level education preferred
Salary/Compensations
- USD 23.51 - USD 33.85 - hourly
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
About the Company
- RRD provides marketing, packaging, print, and business services to the world’s most respected brands.
- The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact.
- Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
- At RRD, we value innovation, authenticity, and integrity.
Equal Opportunity
- RRD is an Equal Opportunity Employer, including disability/veterans.