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About the Role
The Parent Advocate Coordinator provides leadership, supervision, and support to a team of Parent Advocates who assist birth parents in navigating the child welfare system and working toward reunification. The Coordinator ensures alignment between Parent Advocates and the Case Planning team, oversees the delivery of service referrals and follow-up supports, monitors completion of 90-day checklists for newly admitted parents, and ensures timely and accurate case documentation. The role also safeguards parents’ rights and promotes equitable, transparent service delivery. The Coordinator ensures Parent Advocates are prepared for and actively participate in key meetings and activities, including Parent-to-Parent Meetings, Transition Meetings, Family Team Conferences, and Case Planning Meetings.
Responsibilities
- Provide individual and group supervision, coaching, and performance support to a team of Parent Advocates.
- Promote effective collaboration between Parent Advocates and Case Planning staff.
- Monitor and oversee Parent Advocate case assignments and workloads.
- Track and monitor completion of required pre-service and ongoing training.
- Participate in internal and external leadership meetings.
- Ensure Parent Advocates provide support to birth parents during initial agency engagements.
- Oversee Parent Advocate caseload management and ensure consistent engagement with families.
- Monitor and ensure timely documentation of bi-monthly contacts and case activities in the CONNECTIONS database.
- Ensure Parent Advocates conduct meaningful, trauma-informed outreach and engagement with parents.
- Ensure Parent Advocate participation in Case Planning Meetings, Family Team Conferences, and other critical planning forums.
- Track and monitor completion of 90-day parent engagement checklists.
- Oversee the scheduling, curriculum implementation, participation, and effectiveness of weekly parent support groups.
- Support the facilitation of parent support groups and other parent engagement activities.
- Ensure Parent Advocates attend assigned family time visits.
- Ensure Parent Advocates accompany and support parents in accessing services.
- Monitor service referrals and follow-up activities.
- Safeguard and promote parents' rights.
- Prepare reports, maintain program data, and monitor performance indicators.
- Perform other duties and responsibilities as assigned by Program Leadership.
Requirements
- Strong planning, organizational, time-management, and follow-up skills.
- Strong interpersonal, written, verbal, and customer service skills.
- Demonstrated ability to supervise, train, coach, and support staff members.
- Ability to effectively prioritize multiple responsibilities and meet deadlines.
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint and Teams.
- Ability to maintain confidentiality and exercise sound judgment.
- Associate’s degree in social work or related human services field required.
- Two years of parent advocate experience preferred.
- Lived child welfare experience preferred.
- Driver’s license preferred.
- Work hours will be based on agency needs and may vary.
- Ability to travel between Staten Island and Brooklyn locations regularly.
Skills
- Planning
- Organizational skills
- Time-management
- Follow-up skills
- Interpersonal skills
- Written communication
- Verbal communication
- Customer service skills
- Supervision
- Training
- Coaching
- Staff support
- Prioritization
- Meeting deadlines
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
- Confidentiality
- Judgment
- Trauma-informed care
- Culturally responsive services
- Inclusive services
- Child welfare system navigation
- Reunification support
- Case planning
- Service referrals
- Documentation
- Parental rights advocacy
- Equitable service delivery
- Transparent service delivery
- Meeting facilitation
- Parent-to-Parent Meetings
- Transition Meetings
- Family Team Conferences
- Case Planning Meetings
- CONNECTIONS database
- Parent support groups
- Family time visit support
- Substance use treatment support
- Mental health services support
- Housing program support
- Educational opportunity support
- Court appearance support
- Quality assurance
- Continuous improvement
Location
- Staten Island
- Brooklyn
Work Type
- Full-time
Experience Level
- Two years of parent advocate experience preferred
Education Level
- Associate’s degree in social work or related human services field required
Benefits
- Extensive Training & Career Development
- Generous Paid Time Off & Holidays
- 13 paid holidays
- Half-day Summer Fridays
- Ample vacation, personal, and sick time
- Robust Medical, Dental, & Vision Insurance (significantly subsidized)
- Company paid Life Insurance
- Generous 403(b) retirement plan (with agency contribution)
- Tax-deferred annuity
- Commuter Benefit Program
- Flexible Spending Accounts
- Exclusive Perks & Discounts (Plum Benefits)
- Employee Assistance Program
- Internship & Referral Programs
About the Company
- Founded in 1846 to care for the children and widows of sailors in the Port of New York, Seamen’s Society was one of the first organizations, in the US, to care for abandoned children in family settings, rather than institutions.
- Today, Seamen’s Society for Children and Families (SSCF) is a comprehensive nonprofit provider of enhanced family foster care services, mental and behavioral health care services, health home care management, prevention/family stabilization services, and domestic violence intervention and counseling services.
- The agency’s approximately 200 professionals serve over 1,200 children and 800 families in New York City.
- Seamen’s Society for Children and Families values its team members and is committed to providing a supportive, rewarding, and growth-oriented work environment.
Equal Opportunity
- Seamen’s Society is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors.
- We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.