Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Care role.
Rezi rewrites your resume against Guardian Veterinary Management LLC's job description. Free.
Tailor your resume to this Client Care role.
Rezi rewrites your resume against Guardian Veterinary Management LLC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Care posting at Guardian Veterinary Management LLC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Care posting at Guardian Veterinary Management LLC — free, in seconds.
About the Role
Guardian Veterinary Specialists is seeking exceptional Client Care Representatives to join their team, offering day, swing, overnight, and weekend shifts with both full-time and part-time opportunities. This role is an exciting opportunity to work alongside an outstanding team of veterinary professionals in a 29,000 sq ft independent, privately owned, specialty and emergency hospital located in the beautiful Hudson Valley.
Responsibilities
- Greet clients and their pets warmly, provide exceptional customer service, and ensure every client feels welcomed and supported.
- Answer phone calls and emails, respond to client questions, and communicate professionally and compassionately, even in stressful situations.
- Schedule appointments, manage check-ins and check-outs, and help keep the daily schedule organized and running efficiently.
- Provide general information about hospital services, appointment preparation, and follow-up instructions while directing medical questions to the appropriate veterinary team member.
- Maintain accurate client and patient records, update information in our practice management system, and handle paperwork efficiently.
- Work closely with veterinarians, technicians, and other hospital staff to ensure seamless communication and a positive client experience.
- Support clients with empathy and professionalism, recognizing that visits to the veterinary hospital can sometimes be stressful or emotional.
- Keep the reception area clean, organized, and inviting while balancing multiple priorities in a fast-paced environment.
Requirements
- Exceptional communication and client service skills, with a compassionate, professional approach.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced veterinary environment.
- Excellent follow-through to ensure callbacks, patient updates, and client requests are handled promptly.
- Attention to detail when managing medical records, diagnostic results, and appointment scheduling.
- The ability to coordinate effectively with doctors, technicians, and referring veterinary practices.
- A proactive mindset with the ability to anticipate client and patient needs.
- Strong problem-solving skills and the ability to handle client concerns with professionalism and empathy.
- A team-oriented attitude and commitment to providing an exceptional client experience.
Skills
- Communication skills
- Client service skills
- Organizational skills
- Attention to detail
- Team collaboration
- Problem-solving skills
Location
- Brewster, NY
Work Type
- Full-time
- Part-time
- Day shifts
- Swing shifts
- Overnight shifts
- Weekend shifts
Salary/Compensations
- Generous hourly rates based on experience
- Potential night/weekend shift differentials
Benefits
- Sign-On Bonus
- Health insurance
- Dental insurance
- Vision insurance
- Generous Paid Time Off (PTO)
- Pet Discounts
- Uniforms provided
About the Company
- Guardian Veterinary Specialists is a 29,000 sq ft independent, privately owned, specialty and emergency hospital.
- Located in the beautiful Hudson Valley, our hospital offers the opportunity to practice advanced medicine alongside a talented, supportive team.
- Guardian is committed to creating a positive workplace where team members feel valued, encouraged, and empowered to grow.
- Our resources include an on-staff certified life coach and social worker, continuing education opportunities, mentorship, and professional development.
- Through HEALS, our nonprofit initiative, we help provide financial assistance to at-risk pet owners and support rescue animals in need.