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About the Role
Guardian Veterinary Specialists is seeking exceptional Service Coordinators with full-time and various shift availability to work alongside an outstanding team of veterinary professionals. This role is crucial for keeping departments organized, communicating effectively across teams, and ensuring clients and patients receive exceptional care.
Responsibilities
- Provide exceptional client service by anticipating needs, addressing concerns, and ensuring clear, compassionate communication throughout the patient care process.
- Manage phone calls, voicemails, appointment scheduling, confirmations, and follow-up communications while ensuring timely responses to clients and referring veterinarians.
- Work closely with doctors and technicians to coordinate patient updates, medications, discharges, procedures, and special requests.
- Obtain records from referring veterinarians and ensure medical histories, and diagnostics are all received.
- Maintain accurate medical records, follow up on incomplete documentation, and track outstanding tasks to support continuity of care.
- Monitor and respond to departmental memos, communicate priorities, and ensure important updates and requests are addressed promptly.
- Coordinate client visitations and owner updates as requested by doctors, ensuring communication is organized, timely, and compassionate.
Requirements
- Exceptional communication and client service skills, with a compassionate and professional approach.
- Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent attention to detail and follow-through.
- Strong problem-solving skills and the ability to handle client concerns with empathy and professionalism.
- The ability to collaborate effectively with doctors, technicians, clients, and referring veterinary practices.
- A proactive, dependable, and team-oriented mindset.
- Comfort learning and using veterinary practice management software, including ezyVet.
Skills
- Communication
- Client Service
- Organization
- Time-Management
- Attention to Detail
- Problem-Solving
- Collaboration
- Veterinary Practice Management Software (ezyVet)
Location
- Brewster, NY
Work Type
- Full-time
Salary/Compensations
- Generous hourly rates based on experience
- Potential night/weekend shift differentials
Benefits
- Sign-On Bonus
- Health insurance
- Dental insurance
- Vision insurance
- Generous Paid Time Off (PTO)
- Pet Discounts
- Uniforms provided
About the Company
- Guardian Veterinary Specialists is a 29,000 sq ft independent, privately owned, specialty and emergency hospital.
- Located in the beautiful Hudson Valley, our hospital offers the opportunity to practice advanced medicine alongside a talented, supportive team.
- Through HEALS, our nonprofit initiative, we help provide financial assistance to at-risk pet owners and support rescue animals in need.
- We believe every pet deserves access to compassionate care, and we’re proud to make a difference in our community.
- Guardian is committed to creating a positive workplace where team members feel valued, encouraged, and empowered to grow.
- Our resources include an on-staff certified life coach and social worker, continuing education opportunities, mentorship, and professional development.