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About the Role
Guardian Veterinary Specialists is seeking an exceptional Client Care Advocate for a full-time opportunity to work alongside an outstanding team of veterinary professionals. This role is crucial for enhancing the client experience, ensuring compassionate support, and coordinating patient care.
Responsibilities
- Serve as a primary point of contact for clients, providing exceptional customer service and compassionate support.
- Keep clients informed about hospital processes, wait times, triage, and next steps.
- Collaborate with doctors, technicians, and client service representatives to coordinate patient updates, treatment plans, admissions, discharges, and transfers.
- Anticipate client needs, address concerns proactively, and help resolve complaints with professionalism, empathy, and sound judgment.
- Support clients through stressful situations, difficult conversations, and end-of-life decisions.
- Navigate challenging interactions using effective communication and de-escalation skills.
- Ensure important information is communicated between clients and the medical team.
- Identify recurring client concerns and workflow challenges, share feedback with leadership, and contribute to initiatives that improve client satisfaction and departmental efficiency.
Requirements
- Exceptional communication and client service skills, with a compassionate and professional approach.
- Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent attention to detail and follow-through.
- Strong problem-solving skills and the ability to handle client concerns with empathy and professionalism.
- The ability to collaborate effectively with doctors, technicians, clients, and referring veterinary practices.
- A proactive, dependable, and team-oriented mindset.
- Comfort learning and using veterinary practice management software, including ezyVet.
Skills
- Client Experience
- Communication
- Support
- Care Coordination
- Client Advocacy
- Compassionate Care
- Problem-Solving
- Team Collaboration
- Continuous Improvement
- Customer Service
- Time-Management
- Attention to Detail
- Veterinary Practice Management Software
- ezyVet
Location
- Brewster, NY
Work Type
- Full-time
Salary/Compensations
- Competitive Pay: Generous hourly rates based on experience, plus potential night/weekend shift differentials.
Benefits
- Sign-On Bonus
- Comprehensive Benefits: Health, dental, and vision insurance coverage.
- Work-Life Balance: Generous Paid Time Off (PTO)
- Pet Discounts
- Uniforms provided
About the Company
- Guardian Veterinary Specialists is a 29,000 sq ft independent, privately owned, specialty and emergency hospital located in the beautiful Hudson Valley.
- Guardian offers the best of both worlds: a welcoming community surrounded by beautiful landscapes, outdoor recreation, and small-town charm, with convenient access to New York City and Connecticut.
- Through HEALS, our nonprofit initiative, we help provide financial assistance to at-risk pet owners and support rescue animals in need.
- We believe every pet deserves access to compassionate care, and we’re proud to make a difference in our community.
- Guardian is committed to creating a positive workplace where team members feel valued, encouraged, and empowered to grow.
- Our resources include an on-staff certified life coach and social worker, continuing education opportunities, mentorship, and professional development.