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About the Role
The Digital Account Manager will leverage product features, benefits, and a solid understanding of scientific techniques and applications, alongside strong soft selling skills to follow up and qualify leads, initiate and close sales, and promote company products and services in support of achieving or exceeding assigned growth targets. This individual will manage in-bound inquiries and cultivate customer relationships at assigned accounts, anticipate evolving needs, and serve as a trusted partner to deliver an outstanding customer experience at pre-identified accounts within North America.
Responsibilities
- Become an expert in specific Biosciences (BID) product portfolios.
- Respond positively to and expeditiously process all incoming inquiries, email, and meeting requests from customers.
- Provide a high level of customer service excellence to assist customers digitally through various forms of technology remotely.
- Triage and troubleshoot customer needs and ensure the customer is directed to the appropriate company resource.
- Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service and technical services.
- Provide quotes, pricing and promotions to customers based on their unique needs.
- Maintain and track opportunities in a CRM.
Requirements
- Bachelor’s Degree in a Life Science field is required (Biology, Chemistry, Biochemistry, etc.) with translatable wet laboratory experience.
- Requires a minimum of 0-1 years related work experience (i.e. customer services, telephone experience).
- Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs.
- Salesforce a plus.
- Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly in the area of genomics is desired.
- Experiences in remote selling (phone or digital) and customer consultation is desired.
- General knowledge of the assigned product portfolio and/or customer segment required.
- Can communicate clearly in English.
- Practical understanding of the sales process & buying cycle.
- Must possess strong interpersonal skills, positive demeanor, and have the professional mannerisms to hold oneself in any customer situation.
- Must be detail oriented, excellent communicator, self-motivated, and work effectively in a multi-task environment.
- Minimal travel may be required (up to 5%).
Skills
- Soft selling skills
- Computer applications proficiency
- MS Word
- Excel
- Outlook
- PowerPoint
- Salesforce
- Life sciences knowledge
- Laboratory experience
- Genomics
- Remote selling
- Customer consultation
- Product portfolio knowledge
- Customer segment knowledge
- English communication
- Sales process understanding
- Buying cycle understanding
- Interpersonal skills
- Detail oriented
- Excellent communicator
- Self-motivated
- Multi-tasking
Location
- North America
Work Type
- Office
- Remote
Experience Level
- 0-1 years related work experience
Education Level
- Bachelor’s Degree in a Life Science field
Salary/Compensations
- Actual compensation will be detailed in writing at time of offer.
Benefits
- Competitive salary
- Annual incentive bonus plan
- 401K with company match up to 5%
- Tuition reimbursement
About the Company
- Our Mission is to enable our customers to make the world healthier, cleaner and safer.
- As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
- #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.