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About the Role
The Human Resources Business Partner serves as a strategic and hands-on partner to assigned programs, facilities, and departments. This role builds strong relationships with leaders and employees, translates organizational priorities into practical people strategies, and delivers consistent day-to-day HR support. The HR Business Partner uses data, policy, sound judgment, and knowledge of employment and labor requirements to identify needs, advise stakeholders, recommend appropriate action, and support implementation of decisions.
Responsibilities
- Builds trusted partnerships with assigned leaders and maintains a regular cadence of meetings to understand program priorities, workforce needs, employee concerns, and operational risks.
- Connects business needs with Phoenix House New York's people strategy by identifying trends, surfacing risks, recommending solutions, and supporting approved workforce initiatives.
- Uses workforce data and HR metrics to identify patterns and recommend practical interventions.
- Advises and coaches managers on performance expectations, feedback, attendance, conduct, employee development, conflict management, and application of HR policies.
- Receives and assesses employee relations concerns; conducts timely, thorough, impartial, and well-documented fact-finding or workplace investigations.
- Evaluates proposed corrective actions for consistency, proportionality, documentation, past practice, applicable collective bargaining obligations, organizational risk, and Phoenix House New York's commitment to balancing accountability with compassion.
- Prepares recommendations and coordinates implementation after required approval is obtained.
- Provides policy guidance and consistent interpretation, identifies situations requiring clarification or an exception, and refers proposed policy changes or exceptions to the CHRO for determination.
- Partners with Talent Acquisition and hiring leaders on approved staffing plans, recruitment priorities, candidate processes, onboarding, and vacancy management.
- Supports organizational design, position management, workforce planning, succession planning, retention, and change initiatives by gathering information, assessing impact, and presenting recommendations for approval.
- Partners with HR colleagues on compensation reviews, job changes, promotions, transfers, offers, and other employee transactions.
- Identifies leadership, team, and individual development needs; coordinates with Learning and Development resources; and monitors whether approved interventions achieve intended outcomes.
- Supports labor relations activities, including contract administration, grievance preparation, information gathering, meeting coordination, and implementation of approved strategies.
- Maintains current knowledge of applicable federal, New York State, and local employment laws and regulations; identifies potential compliance concerns and promptly escalates legal or high-risk matters.
- Maintains accurate, timely, and confidential documentation in HR systems and personnel records and supports audits, reporting, and compliance activities.
- Collaborates across the HR team to provide consistent service, share information appropriately, strengthen HR practices, and ensure effective follow-through on assigned matters.
- Models professional, respectful, and compassionate communication, particularly when addressing conflict, accountability, or sensitive employee matters.
- Performs other related duties as assigned within the scope of the position.
Requirements
- At least five years of progressive human resources experience, including substantial experience advising managers and addressing complex employee relations matters.
- Working knowledge of employee and labor relations, performance management, recruitment, compensation practices, organizational development, diversity and inclusion, and applicable federal, New York State, and local employment laws.
- Experience supporting a unionized, healthcare, behavioral health, human services, or nonprofit environment preferred.
- Excellent written, verbal, interpersonal, consultation, and customer-service skills.
- Ability to build trust, listen actively, ask effective questions, and influence decisions without relying on positional authority.
- Ability to analyze facts, policy, data, precedent, and risk and present balanced, clearly supported recommendations.
- Ability to handle sensitive information with discretion and maintain appropriate confidentiality and professional boundaries.
- Strong organization, attention to detail, time management, documentation, and follow-through, with the ability to manage competing priorities and meet deadlines.
- Ability to understand Phoenix House New York's programs, structure, positions, qualifications, compensation practices, and administrative processes.
- Proficiency with Microsoft Office, HR information systems, applicant-tracking systems, and related technology.
- The role requires travel among Phoenix House New York locations and flexibility to respond to time-sensitive employee and operational matters.
Skills
- Strategic partnership and business acumen
- Sound judgment and critical evaluation
- Relationship management and credibility
- Compassionate accountability and emotional intelligence
- Professional communication and executive presence
- Consultation, coaching, and influence without authority
- Equity, cultural awareness, and ethical practice
- Conflict resolution and crisis management
- Data analysis and problem-solving
- Collaboration, discretion, and professional boundaries
- Operational excellence, initiative, and follow-through
Location
- Headquarters - New York, NY
Work Type
- Onsite
- Travel
Experience Level
- 5+ years of progressive human resources experience
Education Level
- Bachelor's degree in human resources, business administration, organizational leadership, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
- PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.
Salary/Compensations
- $90000.00 - $100000.00 per year
About the Company
- Phoenix House New York is an equal opportunity employer.
Equal Opportunity
- Phoenix House New York is an equal opportunity employer.