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About the Role

The Senior Director of HR & Operations is a member of Huckleberry Youth Programs' (HYP) Executive Team and implements and oversees the operations necessary to advance HYP's mission. This role is responsible for enhancing internal operations and infrastructure, directly managing Human Resources, Information Technology, Data Systems & Evaluation, and Operations functions, ensuring efficient and effective organizational functioning, advancing organizational culture, and optimizing resource allocation.

Responsibilities

Lead the Human Resources, Information Technology, Data Systems & Evaluation, and Operations functions, managing Directors and developing team members.
Foster a values-aligned work environment emphasizing equity, belonging, and inclusive decision-making.
Serve as the organization's senior people leader for talent strategy, culture, employee relations, performance management, and workforce planning.
Build leadership capacity among staff through coaching, feedback, and accountability.
Lead the development and implementation of practices supporting a healthy culture, including internal communications, recruiting, onboarding, compensation and benefits, staff retention, and HR compliance.
Serve as subject matter expert for people and culture and advisor to CEO and Executive Team.
Serve as lead negotiator for collective bargaining agreements and labor-management relations.
Provide executive oversight of the Director of Operations and the full operations portfolio: facilities, administration, and organization-wide technology strategy.
Hold decision-making authority over IT vendor selection and management.
Ensure safe, effective, and well-resourced operating environments across all sites.
Provide executive oversight of the Director of Data Systems & Evaluation and the full data and evaluation portfolio, including data governance, HIPAA compliance, and evaluation frameworks.
Ensure organizational data systems support funder, regulatory, and Board reporting requirements.
Implement operational best practices for the organization.
Strategize organizational priorities around operations in alignment with CEO and Executive Team.
Determine and formulate policies and overall direction for HYP's operational activities.
Develop and implement organizational objectives for efficient operations, strategic plan alignment, ROI maximization, and inter-departmental collaboration.
Identify opportunities to increase the effectiveness and efficiency of internal operations.
Meet with leaders and staff to discuss issues, coordinate activities, and solve problems.
Lead the development and implementation of organization-wide technology strategy, including IT vendor selection, infrastructure planning, and cybersecurity practices.
Own internal change management for technology initiatives.
Work with team leaders and CEO to prepare reports for key stakeholders.
Establish and maintain an integrated growth planning framework for organizational health visibility.
Assess organizational risk and implement measures for compliance and risk mitigation.
Ensure sound internal controls, high mission integrity, and manageable workloads.
Maintain HIPAA oversight, general compliance and risk management, insurance oversight, and internal controls.
Ensure implementation of and compliance with relevant HYP policies.
Exercise independent decision-making authority within designated domains.
Serve as an escalation point for timely organizational decision-making.
Serve as an engaged member of the Executive Team.
Maintain a working knowledge of significant developments and trends in the youth services and nonprofit sectors.
Perform other duties as assigned.

Requirements

Strong leadership experience in a non-profit setting.
Ten or more years of progressively responsible experience in HR and time working in a leadership capacity across at least two relevant areas (Human Resources, Operations, Technology/Data).
Seven or more years in a formal people leadership role, with a demonstrated record of modeling equitable leadership for high-performing teams.
Understanding of, and demonstrated commitment to, HYP's mission, and how operational and HR functions advance that mission.
Deep commitment to equity, social justice, and trauma-informed organizational practice.
Ability to integrate accountability and care in leadership decision-making.
Exceptional leadership skills and experience expressing a vision and inspiring alignment.
Excellent written and verbal communication skills.
Strong listening and relationship-building skills.
Excellent problem-solving, critical thinking, and decision-making abilities.
Empathetic interpersonal and conflict-resolution skills.
Ability to work collaboratively with staff from diverse identities, backgrounds, and experiences.
Ability to implement systems, think strategically, creatively problem-solve, and exercise good judgment in ambiguous or high-stakes circumstances.
Working knowledge of data governance, program evaluation methodology, and HIPAA-compliant data systems management.
Familiarity with IT infrastructure planning and technology vendor management.
Demonstrated experience in unionized and/or multi-site nonprofit environments.
Experience with standard software applications, including Paycom or a comparable HRIS platform, Microsoft/Google Workspace tools, and internet browsers.
Ability to travel between HYP sites.
Must pass a DOJ/FBI background check.

Skills

Human Resources
Operations
Information Technology
Data Systems & Evaluation
Talent Strategy
Culture Development
Employee Relations
Performance Management
Workforce Planning
Internal Communications
Recruiting
Onboarding
Compensation and Benefits Strategy
Staff Retention
HR Compliance
Collective Bargaining
Labor-Management Relations
Facilities Management
Technology Strategy
Data Governance
HIPAA Compliance
Evaluation Frameworks
Cybersecurity Practices
Change Management
Risk Assessment
Internal Controls
Record Retention
Technology Use Policies
Employment and Labor Policies
Communications Standards
Strategic Planning
Problem-Solving
Critical Thinking
Decision-Making
Interpersonal Skills
Conflict Resolution
Collaboration
System Implementation
Strategic Thinking
Judgment
Self-Control
Program Evaluation Methodology
IT Infrastructure Planning
Technology Vendor Management
Unionized Environments
Multi-site Nonprofit Environments
HRIS Platforms
Microsoft Workspace
Google Workspace

Location

Geary Location - San Francisco, CA

Work Type

Full Time
Onsite/Hybrid

Experience Level

Senior Director
Ten or more years of progressively responsible experience in HR and time working in a leadership capacity across at least two relevant areas
Seven or more years in a formal people leadership role

Salary/Compensations

$115,000.00 - $130,000.00

About the Company

Huckleberry Youth Programs (HYP) is a nonprofit organization focused on social services.

Equal Opportunity

Huckleberry Youth Programs is an equal opportunity employer, committed to providing equal opportunity to its employees and applicants for employment without discrimination on the basis of race; color; ethnic background; religion; gender; gender identity or expression; sexual orientation; national origin; ancestry; age; marital status; pregnancy, childbirth, or other related medical condition; disability, including HIV-related conditions; or status as a covered veteran.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.