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About the Role

As a Grade Control Support Specialist, you’ll help customers get more from Topcon, Trimble and John Deere systems—from first setup and calibration to field troubleshooting, training and ongoing support. You’ll be the person who turns complex technology into practical results and keeps jobsites moving.

Responsibilities

Solve problems fast: Diagnose hardware, software, connectivity, configuration and application issues remotely and on site, and own each issue through resolution.
Put systems to work: Set up, configure, test and calibrate 2D/3D machine control, base/rover systems, field computers and lasers.
Support the jobsite: Assist with installations, commissioning, software and firmware updates, application testing and initial operation.
Build customer confidence: Deliver clear, hands-on training for safe operation, routine care and basic troubleshooting across a wide range of experience levels.
Show what’s possible: Lead demonstrations and workshops, and represent SmartSite at trade shows, customer events, schools, colleges and industry outreach programs.
Keep the details sharp: Maintain accurate service records, system configurations, inventory, demonstrations, travel and follow-up activity.
Work as one team: Partner with SmartSite, service, parts, sales, rental and technical teams, and escalate complex issues to manufacturers or vendors when needed.

Requirements

3–5 years of experience with grade control and grade management technology, including Topcon, Trimble and/or John Deere systems is preferred.
Specialized training in GPS/GNSS, grade control, machine control, surveying or construction technology is preferred.
Hands-on experience with field support, system setup, calibration, operator training and technical troubleshooting.
A practical, methodical approach to problem-solving and the ability to explain technical concepts in clear, everyday language.
Strong customer service, communication, organization, documentation and follow-through.
Comfort working independently in the field while collaborating closely with a broader team.
A valid driver’s license and eligibility under company auto policy requirements.

Skills

Grade control technology
Grade management technology
Topcon systems
Trimble systems
John Deere systems
GPS/GNSS
Machine control
Surveying
Construction technology
Field support
System setup
Calibration
Operator training
Technical troubleshooting
Customer service
Communication
Organization
Documentation
Follow-through
Problem-solving
Technical concepts explanation
MACHINE CONTROL 2D + 3D systems
POSITIONING GPS/GNSS • Base/Rover
FIELD TECH Computers • Lasers
PLATFORMS Topcon • Trimble • John Deere
SOFTWARE 3D-MC • Pocket 3D • TRU • MXConfig
TRIMBLE Earthworks • Siteworks

Location

Rochester, NY

Work Type

Full Time
Field Role
Frequent Travel

Experience Level

Experienced
3-5 years

Education Level

2 Year Degree
Associate degree or technical credential in a related field (preferred)
Equivalent education and experience will also be considered

Salary/Compensations

$68000.00 - $82000.00Salary/year

About the Company

SMARTSITE | NOW HIRING GRADE CONTROL SUPPORT SPECIALIST Bring construction technology to life. BUILD. CONNECT. SOLVE.
Five Star Equipment is committed to providing equal employment opportunities to qualified applicants and employees.

Equal Opportunity

Five Star Equipment is committed to providing equal employment opportunities to qualified applicants and employees.