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About the Role
As a Tier 1 Security Consultant in the TELUS Security Operations Center (TSOC), you will be a frontline gatekeeper of the security environment. You will identify, assess, qualify, and escalate events or security incidents impacting complex applications and infrastructure. This role offers the opportunity to develop expertise in security operations, managed detection and response (MDR), incident response, risk management, SIEM, SOAR, and AI technologies.
Responsibilities
- Work within a collaborative and supportive team on a 24/7/365 rotating shift schedule
- Utilize cybersecurity skills to perform alert monitoring, triage, investigation, and escalation
- Deliver high-quality security investigations, escalations, and reports
- Perform or recommend incident response containment actions and escalate when required
- Process all inquiries, phone calls, and service requests promptly
- Attend meetings and present security monitoring reports
- Identify and recommend opportunities for use-case tuning
- Document internal processes and procedures
- Analyze complex problems and collaborate with cross-functional TELUS security teams
- Act as a subject matter expert on SOC security issues by analyzing and presenting complex investigations
Requirements
- 3+ years of experience working in a SOC environment
- 2+ years of experience responding to security incidents leveraging the Crowdstrike Falcon platform
- Ability to perform security investigations across multiple platforms and technologies
- Deep knowledge of the latest attack vectors and threat actor tactics
- Working knowledge of SIEM, SOAR, Servers, Firewalls, IDS/IPS, EDR, and AI technologies
- Self-motivation and accountability when managing technical projects
- A detail-oriented mindset with strong analytical thinking skills
- A passion for information security and a drive for continuous learning
- Ability to work with limited supervision and manage time effectively
- Availability to work rotating shifts and participate in emergency escalation calls
- University degree or college diploma in Information Security, Computer Science, Engineering, or a related discipline
- Professional Cybersecurity certifications (e.g., GCIH, GCDA, Security+)
- Experience with Google SecOps, or advanced Crowdstrike modules
- Familiarity with GCP, Azure, and AWS Cloud Platforms
- Professional fluency in both English and French
- Ability to obtain (or currently hold) a Canadian Government Secret Security Clearance
- Intermediate knowledge of English is required for interaction with external and internal parties, and for working with IT tools.
Skills
- Cybersecurity
- Alert monitoring
- Triage
- Investigation
- Escalation
- Incident response
- SIEM
- SOAR
- Crowdstrike Falcon platform
- Information security
- Analytical thinking
- Technical project management
- Google SecOps
- GCP
- Azure
- AWS
Location
- Remote
Work Type
- 24/7 rotating shift schedule
Experience Level
- 3+ years of experience working in a SOC environment
- 2+ years of experience responding to security incidents
Education Level
- University degree or college diploma in Information Security, Computer Science, Engineering, or a related discipline
About the Company
- Join the TELUS Security Operations Center (TSOC) team within the Chief Security Office.
- We are a growing national team dedicated to monitoring and responding to security incidents.
- We work with the latest technologies in a fast-paced, complex environment.
- We value collaboration, innovation, and continuous growth.