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About the Role
This role is responsible for the management of service charges across the portfolio. It requires an organised, detail-focused individual who can manage a high volume of work, working independently and as part of a wider team to ensure the timely and accurate delivery of budgets and reconciliations.
Responsibilities
- Take ownership of service charge budgeting and year-end reconciliations across the portfolio, ensuring charges are accurate, timely and supported by the relevant lease provisions.
- Manage customer queries and disputes relating to service charges, working in close collaboration with the customer team to ensure cases are responded to and resolved within SLA.
- Support the identification and implementation of new service charge opportunities, helping to establish new schedules and improve cost recovery across the estate.
- Recommend and manage budgets for exceptional works, ensuring costs are captured appropriately and aligned to estate requirements and lease obligations.
- Prepare, review and maintain service charge budgets, supporting assumptions with accurate data and ensuring figures are clearly documented.
- Work closely with the wider team to keep service charge activity moving at pace.
- Proactively chase outstanding information, actions and approvals, ensuring issues are followed through to completion in a timely manner.
- Work proactively with accounts teams to manage arrears payments, risk profile customers and issue CARR notices as appropriate.
- Use internal systems and processes effectively, supporting strong financial control, accurate reporting and consistent service charge administration.
Requirements
- Proven track record in service charge budgeting and reconciliation within a commercial property environment.
- Experience managing a high volume of work efficiently and accurately, with the ability to prioritise tasks and meet deadlines.
- Strong attention to detail, with the ability to work through complex information and maintain accuracy across budgets, reconciliations and customer communications.
- Confident working independently, while also building effective relationships with colleagues across the wider team.
- Clear and professional communicator, able to explain service charge information simply and deal with queries in a calm and constructive way.
- Strong sense of ownership, with the ability to follow up actions, keep tasks moving and see work through to completion.
- Pragmatic and solutions-focused, with a willingness to take ownership of issues and work through them to resolution.
- Strong ownership and accountability, with a disciplined approach to follow-up and completing tasks on time.
- Clear communicator, able to handle challenging situations confidently.
- Team-oriented and reliable, with a focus on supporting colleagues, maintaining momentum and delivering consistent outcomes.
Location
- London
Work Type
- Full Time