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About the Role
Chartwell is seeking a Sales Consultant / Retirement Living Consultant to guide prospective residents and their families through a supportive and informative decision-making journey. This role is key to driving occupancy, building community relationships, and fostering a welcoming environment.
Responsibilities
- Lead the end-to-end sales process from inquiry to move-in, ensuring timely follow-up and high conversion rates.
- Maintain accurate prospect records in Yardi CRM and use insights to guide sales priorities.
- Build and nurture referral networks and community partnerships to generate leads.
- Represent Chartwell at events to increase visibility and drive local engagement.
- Collaborate with internal teams to ensure a smooth and welcoming resident experience.
- Partner with Marketing on promotional events and materials.
- Contribute to leadership meetings, strategic planning, and participate in Manager on Duty rotation.
Requirements
- Proven sales ability with a consultative approach.
- Experience in a senior living or service-focused environment is an asset.
- Experience using CRM systems (Yardi preferred).
- Excellent communication and relationship-building skills.
- Highly organized with the ability to multi-task and meet timelines.
- Customer-focused, empathetic, and professional in all interactions.
- Computer literate, including Microsoft Word and Excel.
- Knowledge of the local community and surrounding area is a plus.
- Valid Driver’s License, or reliable means of transportation.
- Ability to work flexible hours including some evenings and weekends.
- Criminal Reference Check.
- Some local travel may be required.
- Comfortable using AI and other digital platform systems and tools to support daily work.
Skills
- Sales
- CRM systems
- Communication
- Relationship-building
- Organization
- Multi-tasking
- Customer service
- Empathy
- Professionalism
- Computer literacy
- Microsoft Word
- Microsoft Excel
- AI
- Digital platforms
Location
- Local
Work Type
- Full-time
- Flexible hours
- Evenings
- Weekends
Experience Level
- Sales experience
- Senior living experience (asset)
- Service-focused environment experience (asset)
Benefits
- Competitive compensation
- Benefits
- Opportunities for leadership development
- Career growth
About the Company
- Chartwell is dedicated to Making People’s Lives BETTER for residents, families, and employees.
- We foster an exceptional group of diverse, inspiring, and caring people.
- We empower employees to provide personalized, human experiences.
- We are committed to diversity and inclusivity.
- We hire based on skills and abilities that contribute to organizational success and reflect our communities.
Equal Opportunity
- We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities.
- Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.