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About the Role
The Computer Works Technician tests and refurbishes donated computers for resale or recycling. The position prices computers and electronics according to department standards.
Responsibilities
- Assesses the value of donated computers and parts to determine the next step.
- Tests, builds, and images donated computers.
- Tests internal components.
- Tests and wipes hard drives to Reconnect standards.
- Obtains technical and component information.
- Packages, prices, and stocks components and systems for purchase.
- Answers technical questions and provides customer support, service, and upgrades.
- Minimizes returns and exchanges of parts and systems through accuracy and attention to detail.
- Maintains a clean and safe work environment.
- Performs other duties as assigned.
Requirements
- High school diploma or equivalent.
- 2-3 years of experience working in the technology industry.
- Proficient computer knowledge of software and hardware components.
- Ability to effectively communicate in English, verbally and in writing.
- Excellent interpersonal and customer service skills.
- Prior experience with pallet jacks, dock operations, and warehousing is a plus.
Skills
- Computer hardware knowledge
- Computer software knowledge
- Customer service
- Communication (verbal and written)
- Pallet jack operation (plus)
- Dock operations (plus)
- Warehousing (plus)
Experience Level
- 2-3 years
Education Level
- High school diploma or equivalent
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
- Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location.
- Alternative work locations may be offered as appropriate.