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About the Role
The Patient Accounts Representative is the primary contact with patients regarding their accounts, managing payments, payment plans, and self-pay encounters. This role also serves as a liaison with the Allergy Department for immunotherapy billing and a resource for the hearing aid program, handling related calls and payments. Daily balancing of patient monies is also a key responsibility.
Responsibilities
- Responsible for daily balancing of cash and checks from patient encounters and electronically depositing these into the bank.
- Primary person to take SLIT (self-pay) payments for the Allergy Department.
- Payment posting for patient payments received through the mail.
- Generate account statements for patients; answer patient questions regarding their account.
- Create payment plans for patients based on practice criteria.
- Manage patient account credits and refunds.
- Contact patients through email, written correspondence, and phone to inform them of overdue balances.
- Posting unapplied payments to the patient charges.
- Utilizing reports to ensure the correct insurance is on the claim prior to processing.
Requirements
- High school diploma or general education degree (GED); and equivalent combination of education and experience.
- Previous medical billing experience and familiarity with medical terminology.
- Consistent professional conduct, meticulous attention to detail, and critical thinking skills and a positive attitude are essential.
- Excellent written and verbal communication skills required as well as interpersonal skills with patients, providers, and other healthcare professionals.
- Problem-solving skills to research and resolve discrepancies.
- Proficient computer skills including ability to master the EHR and practice management software; Experience with NextGen preferred.
Skills
- Medical billing
- Collections
- Attention to detail
- Customer service
- Medical terminology
- Written communication
- Verbal communication
- Interpersonal skills
- Problem-solving
- Computer proficiency
- EHR software
- Practice management software
- NextGen (preferred)
Location
- Onsite
Work Type
- Full-time
Experience Level
- Previous medical billing experience
Education Level
- High school diploma or GED
Salary/Compensations
- $18 to $23 per hour
Benefits
- Health insurance
- Generous paid time off
- Paid holidays
About the Company
- Albany ENT & Allergy Services has been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025.
- Offers a consistent schedule with no weekend hours.
- Values its employees.
- Believes in work/life balance.
- Prides itself on delivering compassionate, patient-centered care.