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About the Role
Crest Cadillac & Acura is seeking an experienced Automotive Parts Manager to manage the parts department and staff, ensuring quality and efficient customer service to meet or exceed dealership goals. The role involves coordinating parts procurement, inventory management, and distribution to maintain optimal stock levels while minimizing costs.
Responsibilities
- Maintain accurate computerized inventory control system and verify physical stock counts.
- Create daily stock orders and maintain files for materials, prices, inventories, and deliveries.
- Receive incoming materials and products, verify shipment accuracy, and record discrepancies.
- Create and input returns to manufacturers and vendors to minimize obsolescence.
- Direct and schedule activities of parts department employees and provide technical assistance.
- Manage the special order process for service and over-the-counter orders.
- Manage shipping by coordinating with carriers, vendors, and customers.
- Provide internal and external customer service at the front counter and via phone.
- Research part numbers, obtain price quotes, and order parts from suppliers.
- Act as a liaison between service staff and external customers/vendors regarding parts.
- Communicate with vendors regarding questions, problems, and complaints, and follow up on delivery.
- Maintain monthly price updates.
- Track backorders and seek assistance when needed.
- Maintain a clean and safe work environment.
- Perform administrative paperwork duties including processing invoices, purchase orders, reports, and sales forecasts.
- Perform related duties to support operations and achieve business goals.
- Keep up with weekly warranty statements to ensure timely return of recalled warranty items.
- Recruit, interview, hire, plan, schedule, assign work, check and approve work, instruct and train, conduct performance appraisals, and determine disciplinary actions for parts department employees.
Requirements
- High school diploma or GED required.
- Valid NYS driver's license free from major infractions required.
- Prior supervisory experience preferred.
- Previous experience in an automotive parts department desirable.
- Ability to work overtime on a regular basis.
- Ability to work weekends.
- Occasional overnight and travel during normal work hours.
Skills
- Computer proficiency including word processing, data entry, spreadsheets, and generating reports.
- Understanding and recognizing part numbers and line codes.
- Ability to read and comprehend instructions and information.
- Excellent communication and managerial skills.
- Knowledge of products, performance standards, and warranties.
- Knowledge of inventory management, purchasing, product data management, production control, and costing.
- Ability to communicate effectively, both verbally and in writing.
- Ability to resolve customer complaints and concerns.
- Ability to work both independently and in a team environment.
- Ability to read, sort, check, count, and verify numbers.
- Ability to gather data, analyze information, and prepare reports.
- Knowledge of organizational structure, workflow, and operating procedures.
- Ability to operate a computer, printer, photocopier, telephone, fax machine, scanner, calculator, adding machine, cash register, pallet jack and various hand tools.
- Proficiency in Microsoft Outlook or Express, Word, and Excel; Adobe Acrobat, Snap-on/Proquest and Automate.
Location
- NYS
Work Type
- Full-time
- Onsite
Experience Level
- Experienced
Education Level
- High school diploma or GED
Salary/Compensations
- $65,000 - $85,000 Depending on Experience
About the Company
- Crest Cadillac & Acura is an established and growing service team.
- Crest Group is an equal opportunity employer.
Equal Opportunity
- Crest Group provides equal employment opportunities without unlawful discrimination based on age, race, color, creed/religion, disability, national origin, sex/gender, sexual orientation, veteran or military service member status, familial status, marital status, domestic violence victim status, genetic predisposition or carrier status, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.