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About the Role
The Service Desk Coordinator is responsible for creating an extraordinary experience for guests and acting as a guest service mentor to Future Professionals. This role follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
Responsibilities
- Create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests.
- Act as a guest service mentor to the Future Professionals.
- Follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
Requirements
- Successful previous sales experience.
- Experience with guest service.
- Self-motivated to set, meet, and exceed goals.
- Ability to inspire and inspect.
- Experience in positive and effective communication.
- Experience in customer service resolution.
- Experience in teamwork.
- Experience in beauty product sales.
- Solid work history with verifiable references.
- Previous cash management and balancing cash drawers.
- Experience in handling high volume phone calls preferred.
Skills
- Guest service
- Organization
- Coaching
- Communication
- Supervision
- Teamwork
- Documentation
- Return on investment
- Passion for the beauty industry
- Honesty
- Professionalism
- Basic computer software skills
- Basic telephone skills
Location
- New York City
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Paul Mitchell The School NYC is part of a growing network of over one hundred schools nationwide.
- The company fosters a 'One Size Fits All' and 'Be Nice' culture, creating a positive learning environment.
- Opportunities for personal and communal growth include team trainings, student clubs, fashion shows, and photo shoots.
Equal Opportunity
- Paul Mitchell The School NYC is an equal opportunity employer.