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About the Role
Assist Ambulance is seeking EMTs to join their Communications Department as a calltaker/dispatcher in training. This role involves high-volume call-taking for emergency and non-emergency medical transports, coordinating with medical professionals, and supporting daily operations. It's an ideal opportunity for an EMT looking to transition into dispatching within a reputable NYC EMS agency.
Responsibilities
- Handle high-volume call-taking for non-emergency medical transports and emergency calls.
- Coordinate with EMTs, MVOs, paramedics, Supervisors, and Directors using telemetry, radio, GPS, and tracking software.
- Assist with daily operations by coordinating crew members, supplies, and equipment.
- Learn dispatching procedures under the guidance of experienced dispatchers and calltakers.
- Provide support via telemetry, radio, GPS services, and tracking software.
Requirements
- Minimum 1 year of experience in call-taking or a comparable customer service role.
- Must possess an active NY State EMT card.
- Must be able to pass a 10-panel drug screening, including THC.
- Excellent customer service skills and professionalism are required.
- Proactive communication skills and experience working effectively with teams.
- Must be motivated to learn dispatching in a high-stress environment.
- Strong attention to detail and multitasking abilities are essential.
Skills
- Call-taking
- Customer service
- Telecommunications
- Teamwork
- Communication
- Multitasking
- Attention to detail
- Electronic medical records (plus)
- Medical billing processes (plus)
- Data entry (plus)
- Insurance portals (plus)
Location
- New York City
Work Type
- Full-time
- Training
Experience Level
- 1 year experience in call-taking or customer service
Education Level
- Active NY State EMT card
Benefits
- Paid training upon successful completion of training and transition to employment.
- Paid sick time/PTO: up to 56 hours per calendar year paid, 32 hours unpaid, 20 hours prenatal.
- Paid vacation: 40 hours at 1 year anniversary, 80 hours at 3 year anniversary, 120 hours at 6 year anniversary.
About the Company
- Assist Ambulance is a New York City EMS agency with a 30-year history.
- They offer a full range of emergency medical and transportation services throughout the five boroughs.
- Services include Advanced Life Support and Basic Life Support via emergency and non-emergency ambulance transports for various healthcare facilities.