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About the Role
As the Sales Advisor, you are the friendly face that greets customers and embodies the heart of the brand. You'll provide high-level service, initiate conversations, assist at the cash desk, fitting rooms, and shop floor, and process deliveries, replenish stock, and merchandise garments. Your role is essential in creating welcoming experiences that showcase the best of the brand, guiding customers with warmth and enthusiasm, and collaborating with your team to create moments that matter.
Responsibilities
- Initiating conversations with customers
- Assisting customers at the cash desk, fitting rooms, and shop floor
- Processing deliveries
- Replenishing stock
- Merchandising garments on the shop floor
Requirements
- Customer-focused: Enjoy engaging with people and committed to delivering excellent service.
- Adaptable and flexible: Responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: Genuine interest in people, communicate clearly, and actively listen.
- Eager to learn: Open to feedback and seeking opportunities for growth.
- Brand enthusiast: Passion for the brand and collection, and sharing that enthusiasm.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills
- Understanding of store operations & customer service skills from previous retail experience (preferable but not mandatory)
- Confident in offering customers advice on fashion trends, materials, sizing etc (preferable but not mandatory)
- Applicants must have the right to work in the UK before commencing employment.
Skills
- Customer service
- Communication
- Adaptability
- Flexibility
- Initiative
- Active listening
- Fashion advice
- Brand enthusiasm
Location
- UK
Work Type
- Part-time
- Temporary
- 16 hours a week
Experience Level
- Entry level
Benefits
- 25% staff discount across all H&M Group brands (in-store and online)
- H&M Incentive Program (HIP)
About the Company
- Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.
Equal Opportunity
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.