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About the Role
As a Solution Engineer based in Tokyo, Japan, you will play a key role in shaping and delivering Vusion’s retail technology solutions in Japan, helping leading retailers accelerate their digital transformation. You will act as a trusted technical advisor, translating business needs into practical solutions and guiding partners through complex technical questions from pre-sales through implementation. This customer-facing role combines solution design, product expertise, partner enablement, and cross-functional collaboration.
Responsibilities
- Conduct solution demonstrations and tours of our Customer Experience Center (CEC) for prospective customers.
- Work with the Experience team to install and maintain demonstrations in the CEC.
- Support RFP submissions and customer presentations.
- Shape technical proposals and solution approaches with internal and partner sales teams.
- Support tradeshows and industry events, including technical setup of demonstrations and engagement with prospective customers and partners at the booth.
- Own the technical relationship with delivery partners and support their onboarding and training.
- Understand customer business objectives, technical environments, operational needs, constraints, and use cases.
- Translate business and technical requirements into solution designs.
- Work with global Product and Engineering teams to resolve technical questions, advise on solution options, and communicate partner and customer feedback, including Japan-specific market needs.
- Maintain hands-on expertise with Vusion hardware and solution components through lab setup, testing, demonstrations, and troubleshooting.
- Drive technical coordination throughout implementation and support successful partner-led project delivery.
- Validate site surveys, fixture assessments, and deployment plans, and advise partners on implementation approaches.
- Support partner-led installations and participate in selected onsite activities.
- Support technical validation, fixture testing, UAT, and solution sign-off.
- Track project progress, actions, and dependencies using internal project management tools, and keep relevant stakeholders updated.
- Create and maintain technical documentation, including localization of technical materials for the Japan market.
Requirements
- 3+ years of experience in solution engineering, technical consulting, or a similar customer-facing technical role, ideally within SaaS, IoT, retail technology, or a related field.
- Excellent verbal and written communication, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
- Ability to work independently and collaborate effectively with a wide range of stakeholders across different functions, technical backgrounds, and levels of seniority in a global team environment.
- Native or fluent Japanese and business-level English.
- Working knowledge of REST APIs, CSV/JSON data specifications, and basic networking concepts such as access points and firewall rules.
- Basic JavaScript knowledge for configuration or rule logic.
- Hands-on experience with installations, fixture testing, or hardware validation.
- Exposure to retail technology, IoT devices, ESLs, digital signage, computer vision, data analytics, or in-store infrastructure.
- Experience working with Tier 1 or enterprise customers.
- Ability to read hardware drawings, fixture layouts, and installation guides.
- Comfortable working within test labs, back-of-house areas, and active retail environments.
Skills
- Solution design
- Product expertise
- Partner enablement
- Cross-functional collaboration
- Technical consulting
- SaaS
- IoT
- Retail technology
- REST APIs
- CSV/JSON data specifications
- Networking concepts
- JavaScript
- Hardware validation
- Digital signage
- Computer vision
- Data analytics
- In-store infrastructure
Location
- Tokyo, Japan
Work Type
- Hybrid
- Occasional travel
Experience Level
- 3+ years of experience
Benefits
- Health insurance
- 20 days of annual leave
- 3 additional days of leave for employees with children under the age of 12
About the Company
- As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and leverage AI-powered digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.
- Vusion is a fast-growing, fast-paced retail tech company.
- We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.
- Vusion has an international presence in 19 countries.
- In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
- The work is fast paced, challenging, and ambitious.
- Here, you will feel valued for your contributions as we reinvent modern commerce—together.
- Vusion is a place where people feel safe, happy, and respected.