Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Premium Dining Supervisor role.
Rezi rewrites your resume against MAPLE LEAF LOUNGE's job description. Free.
Tailor your resume to this Premium Dining Supervisor role.
Rezi rewrites your resume against MAPLE LEAF LOUNGE's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Premium Dining Supervisor posting at MAPLE LEAF LOUNGE — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Premium Dining Supervisor posting at MAPLE LEAF LOUNGE — free, in seconds.
About the Role
The Premium Dining Supervisor is instrumental in providing seamless, high-level support for all catering and event operations. The ideal candidate must possess demonstrable capacity for sophisticated judgment, applying astute understanding and discretion in diverse situations, and rigorously adhere to health and safety protocols.
Responsibilities
- Proactively and professionally welcome each guest and client to cultivate an atmosphere of refined hospitality and create lasting, memorable impressions.
- Anticipate, identify, and communicate potential operational challenges, implementing high-level solutions to ensure seamless service delivery.
- Infuse a sophisticated "personal touch" into all digital communications, maintaining a premium connection with clients throughout the entire reservation lifecycle.
- Ensure all inquiries receive a prompt, professional response, reflecting a commitment to 5-star service standards.
- Exercise the utmost discretion, creativity, and efficiency when managing complex inquiries or resolving high-priority concerns.
- Strategically develop weekly schedules for hourly personnel to ensure optimal staffing levels and service continuity.
- Provide expert coverage for breaks and vacations, ensuring the 5-star guest experience remains uninterrupted.
- Spearhead the evolution of concierge training programs and educational cycles.
- Direct the onboarding of new personnel and facilitate the continuous professional development of the existing concierge team.
- Orchestrate the fluid exchange of critical information between the concierge department and executive management.
- Oversee the distribution of high-volume administrative projects, maintaining a rigorous standard of detail and professional accountability.
- Monitor concierge metrics and facilitate the attainment of both immediate operational objectives and long-term strategic goals.
- Audit all communication channels, utilizing expert judgment to identify and escalate matters of high strategic importance.
- Serve as the initial point of escalation for internal inquiries, providing clear guidance to the concierge team.
- Rigorously enforce corporate standards and procedures, providing constructive feedback to elevate staff performance.
- Provide essential planning and sophisticated coordination for Private Dining and À La Carte reservations, liaising with Conference Center stakeholders to ensure an elevated guest journey.
- Expertly coordinate intricate dietary requirements and specialized orders with precision and care.
- Manage sensitive requests for financial documentation with the highest level of precision and confidentiality.
- Work cohesively with all planning and operational stakeholders to deliver a seamless, client-centric experience.
- Deliver high-level service during both daytime and evening engagements, strictly adhering to the specifications of each Banquet Event Order.
- Actively participate in strategic briefings with Front-of-House and Back-of-House teams to ensure total operational alignment.
- Regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms.
- Required to talk or hear.
- Frequently lift and/or move up to 25 pounds.
Requirements
- Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate or hospitality environment is preferred
- Proficiency in Microsoft Office required
- Professional telephone and email etiquette required
- Attention to Detail and Organizational Skills while working effectively at a fast pace
- Able to work both independently and as a team member
- Effective and timely communication with both guests and internal stakeholders to ensure event success
- Maintain a professional appearance and demeanor at all times
- Displays strong critical thinking and problem-solving skills
- Strong emphasis on exceptional customer service
- Ability to remain calm under pressure and deal with unexpected situations
- Flexible availability – opening, mid, and closing shifts as required
Skills
- Sophisticated judgment
- Astute understanding
- Discretion
- Health and safety protocols
- Security procedures
- Guest Services
- Hospitality
- Problem-solving
- Customer service
- Communication
- Microsoft Office
- EMS
- Professional telephone etiquette
- Professional email etiquette
- Attention to Detail
- Organizational Skills
- Teamwork
- Critical thinking
Work Type
- Full-time
Salary/Compensations
- $30 per hour
About the Company
- We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
- Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.
- Canadian work experience is not a requirement for this role.
- Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.