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About the Role
This position is responsible for providing food and beverage service with an upbeat and positive attitude, ensuring guest satisfaction in a professional manner. The role contributes to a safe and welcoming work environment and requires the ability to multi-task in a fast-paced setting, leading by example to create great experiences for guests and colleagues.
Responsibilities
- Provides exceptional customer service in an upbeat, positive, and professional manner.
- Demonstrates thorough knowledge of all food and beverage items.
- Restocks, cleans, and organizes work equipment and areas.
- Processes cash and credit card transactions using the P.O.S. system.
- Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift.
- Clears dishes and properly cleans tables.
- Ensures tables and chairs are set up and organized.
- Assists coworkers as needed.
- Understands and follows opening and closing server duties.
- Complies with all alcohol-related house policies, practices, and Smart Serve guidelines.
- Monitors and communicates beverage alcohol activities at break and shift end.
- Performs regular cleaning and sanitization of tables, refrigerators, side stands, and other equipment.
- Performs preventive maintenance and cleaning of food and beverage equipment.
- Adheres to all AGCO, GCGC, departmental, and HR policies.
- Ensures compliance with licensing laws, health and safety, and other statutory regulations.
- Performs other duties as assigned.
Requirements
- High School Diploma or equivalent working experience.
- Minimum one (1) year of serving experience in a high-volume establishment.
- Valid Smart Serve Certificate required.
- Previous cash handling experience required.
- Previous P.O.S system experience is an asset.
- Excellent interpersonal, teamwork, customer service, and communication skills.
- Maintain a positive working relationship with fellow employees and management.
- Ability to multi-task and work under pressure in a fast-paced environment.
- Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
Skills
- Customer service
- Food and beverage knowledge
- Cash handling
- P.O.S. system operation
- Interpersonal skills
- Teamwork
- Communication skills
- Multi-tasking
- Working under pressure
Work Type
- Flexible schedule
- Non-traditional work hours
- Evening shifts
- Weekend shifts
- Holiday shifts
Experience Level
- Minimum one (1) year of serving experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Minimum Rate (CAD $) 18.95
- Job Rate (CAD $) 19.18
- Maximum Rate (CAD $) 19.18