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About the Role
The Regional Retail Sales Director provides strategic leadership for a region of retail branches, driving financial performance, operational excellence, sales growth, and an exceptional customer experience. This role leads and develops Branch Managers across single-site and multi-site locations, through coaching, performance management, problem resolution, and talent development. The role partners across the organization to cultivate strong business relationships, influence key initiatives, and execute sales and service strategies aligned with the Bank's goals.
Responsibilities
- Drive regional sales, revenue growth, and customer experience results across the branch network.
- Analyze performance metrics and adjust sales strategies to maximize results.
- Develop and execute branch-specific growth and performance plans.
- Build strategic partnerships and community relationships to generate referrals, acquire new clients, and deepen existing relationships.
- Expand market presence through industry involvement and community leadership while mentoring others in business development.
- Leverage sales analytics and reporting to identify opportunities and coach teams to achieve growth objectives.
- Develop high-performing Branch Managers and strengthen overall sales leadership capabilities.
- Recruit, develop, and retain top talent while fostering a high-performance, sales-driven culture.
- Translate strategic goals into actionable plans and drive accountability for results.
- Partner with business leaders to identify market opportunities and execute regional growth strategies.
- Champion referral generation and collaboration across all lines of business.
- Coach and reinforce sales and service behaviors, pipeline management, and customer acquisition strategies through regular branch engagement.
- Create targeted branch sales plans using market intelligence, competitive insights, and relationship expansion opportunities.
- Ensure operational excellence, compliance, and risk management while supporting sales growth objectives.
- Coach teams to grow and retain consumer and small business relationships through proactive business development.
- Support Branch Managers in resolving complex client issues and strengthening customer relationships.
- Demonstrate the standards and principles of the Five Star Bank experience in every interaction.
- Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
Requirements
- Bachelor's Degree
- 10+ years of retail banking experience
- At least 5+ years in a multi-branch leadership role overseeing branch managers and driving sales performance across a region or market.
- Maintain active registration with the Nationwide Mortgage Licensing System & Registry (NMLS), including annual renewal and compliance with all SAFE Act requirements.
- Ensure personal registry information remains current and accurate, including updates related to name changes, employment changes, and other required information.
Skills
- Sales Leadership
- Strategic Thinking
- Results Orientation
- Community Engagement
- Customer Focus
- Coaching & Development
- Talent Management
- Team Leadership
- Performance Management
- Risk & Compliance Management
- Operational Excellence
Location
- Regional footprint travel required
Work Type
- Flexible Hybrid Work Schedule
Experience Level
- 10+ years of retail banking experience
- 5+ years in a multi-branch leadership role
Education Level
- Bachelor's Degree
Salary/Compensations
- Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account
- Flexible Spending Account(s)
- Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
- Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
- Tuition Reimbursement
- Employee Referral Program
- Wellness Reimbursement Program
- Star Volunteer Program
- Employee Banking and Financial Perks
- Paid Time Off (PTO)
- Company Paid Holidays
About the Company
- Five Star Bank