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About the Role
HID Global is seeking a tech-savvy Sales Engineer passionate about solving problems, driving customer success, and bridging innovation with business outcomes within the PACS NAM Sales team. You will work with regional sales managers and vertical business development managers to promote HID PACS products and services, interacting with clients to understand their needs and matching them with our offers. As a Sales Engineer, you possess excellent communication skills, articulate complex technical information concisely, and foster impactful customer relationships.
Responsibilities
- Act as the Sales team's technical encyclopedia during the sales cycle, representing the technical aspects of how the product solves specific customer problems.
- Assist customers, partners, and internal sales force with all aspects of a sale, focusing on the technical aspects of HID PACS Solutions, Products, and Services.
- Provide timely assistance and responses to create technically sound solutions, while educating customers to increase the probability of success and decrease time to success.
- Build trusting relationships with technology decision-makers and influencers, gaining a deep understanding of channel partners' technology and business strategy.
- Organize demos and POCs to properly represent HID during seminars, conferences, and tradeshows.
- Provide technical training to partners and end-users on HID-specific technologies, tools, and relevant industry topics related to Credential Technologies, Access Control Hardware, Mobile Access Solutions, Biometric Authentication, AI & Machine Learning integration, and others.
- Collaborate with HID Product Marketing and Engineering teams on customer requirements and perspectives, improving HID's portfolio by providing regular partner feedback.
- Maintain a strong technical command of the HID portfolio and learn new technical concepts by leveraging internal experts and external resources.
- Provide timely assistance to peers and coaching to junior team members to ensure team success.
Requirements
- Bachelor's degree in a technical field such as IT, Science, or Engineering, or equivalent work experience.
- Minimum 4-5 years of Technical or Presales experience supporting Physical Access Control Technology/Solution.
- Minimum 2-3 years of in-depth HID PACS Products and Services experience.
- Understanding of PACS systems and components including directory services, databases, network protocols, authentication protocols, network security, cloud integrations, and encryption standards.
- Knowledge of industry standards such as OSDP, Wiegand, ISO/IEC 14443, ISO15693, UL294, AES, FICAM, PSIA, and mobile access technologies.
- Understanding of the structure and representation of digital information (bits, bytes, MSB/LSB, JSON, CSV etc.).
- Knowledge of vertical-specific PACS requirements and compliance standards.
- Excellent industry knowledge and a willingness to keep up with trends.
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage multiple priorities and work effectively in a matrixed organization.
- Strong technical aptitude and ability to convey and understand technical concepts.
- Ability to dig deep into the world of bits and bytes to solve customer issues.
- Understanding and experience of the access control and/or IT sales channel market preferred.
- Enjoys working on a remote team with multiple account managers, partners, and customers throughout the region.
- Applicants must be currently and legally authorized to reside and work in the hiring country.
- Will not offer immigration sponsorship or assume sponsorship of an employment visa.
- International relocation or remote work arrangements outside of the hiring country will not be considered.
Skills
- Physical Access Control Technology/Solution
- HID PACS Products and Services
- Directory services (Active Directory, LDAP, X.500)
- Databases (Microsoft SQL and/or Oracle)
- Network protocols (SSL/TLS, HTTPS, MQTT, RADIUS)
- Authentication protocols (SAML, OAuth, OIDC)
- Network security (Firewalls, DMZ, VPN)
- Cloud integrations (RESTful APIs, SDK)
- Encryption standards (AES, RSA, ECC, PQC)
- Device provisioning workflows
- OSDP
- Wiegand
- ISO/IEC 14443
- ISO15693
- UL294
- AES
- FICAM
- PSIA
- Mobile access technologies
- Structure and representation of digital information (bits, bytes, MSB/LSB, JSON, CSV etc.)
- Vertical-specific PACS requirements and compliance standards
- Communication skills
- Presentation skills
- Interpersonal skills
- Technical aptitude
- Access control market
- IT sales channel market
Location
- Remote, US
Work Type
- Remote
- Full-time
Experience Level
- Senior
- 4-5 years Technical or Presales experience
- 2-3 years HID PACS Products and Services experience
Education Level
- Bachelor's degree in IT, Science, or Engineering or equivalent work experience
- ASIS PSP, CSEIP, CISSP certified or other PACS Domain certifications preferred
Salary/Compensations
- Base salary: $100,000 - $152,000
- OTE: up to $160,000
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering
- Extensive career development opportunities and resources
About the Company
- HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
- A high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
- Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions.
- HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.
- Part of the ASSA ABLOY Group, the global leader in access solutions, with 63,000 colleagues in over 70 countries.
Equal Opportunity
- As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.
- Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.