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About the Role
As a Platform Technical Account Manager at Integral Ad Science, you will own the post-sales technical relationship for key clients. Your primary objectives are to drive efficiency and business value by helping clients fully leverage IAS's solutions, analyze customer workflows, identify opportunities for process improvement, and serve as a trusted advisor on best practices in digital media and ad tech environments. This role requires comfort operating in ambiguous situations and adapting to evolving priorities.
Responsibilities
- Serve as the main technical point of contact for key clients, delivering guidance on adopting and optimizing IAS' product offerings.
- Monitor and manage partner-specific technical support operations for IAS products and integrations to contractually defined Service Level Agreements (SLAs) and response/resolution metrics.
- Review and interpret client contracts to understand defined SLAs, obligations, and risk areas, and apply that understanding to prioritize work, escalate appropriately, and guide client-facing decisions.
- Audit internal processes to identify areas for automation, recommending and implementing AI-driven solutions to streamline day-to-day work.
- Monitor client health and key metrics with insights; flag anomalies, preempt issues, and ensure clients are positioned for success.
- Deliver training sessions and supporting materials to upskill client teams on new AI-driven features and integrations.
- Gather and relay client feedback to Product and Engineering, advocating for new automation capabilities and smarter workflows.
- Partner closely with internal stakeholders across Business Development, Solutions Engineering, Product, Engineering, and Operations to support account growth, align on feature roadmaps, and resolve complex technical escalations seamlessly.
- Be able to work in non-defined roles and responsibilities to deliver results.
- Occasional travel to client sites may be required to build relationships, deliver trainings, or conduct strategic technical reviews.
Requirements
- 5+ years as a TAM, platform support, or technical client success role (preferably in ad tech or SaaS).
- Experience working directly at or with major social platforms (e.g., Meta, TikTok, YouTube) and managing ongoing technical operations.
- Strong understanding of AI/automation in digital media; hands-on experience using or implementing AI tools.
- Excellent analytical, troubleshooting, and client communication skills, with a proven track record of managing and meeting strict contractual client SLAs.
- Ability to translate business challenges into technical solutions, effectively collaborating across departments (Product, Engineering, Sales, BD) to achieve client objectives.
- Comfort operating in a fluid, evolving role with undefined or shifting responsibilities; adaptability is essential.
- BA/BS required.
Skills
- AI/automation in digital media
- AI tools implementation
- Analytical skills
- Troubleshooting skills
- Client communication skills
- Contract and SLA management
- Cross-departmental collaboration
Location
- US - Chicago, IL
- US - New York, NY
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- BA/BS
Salary/Compensations
- $67,200.00 - $115,200.00 Annual (Primary Location)
- $79,100.00 - $135,600.00 USD Annual (Additional Locations)
Benefits
- Paid time off
- Health insurance (medical, dental, vision)
- PPO, HSA and FSA options
- 401k with employer matching contributions
- Competitive compensation
- Annual bonus and/or other incentive plans
About the Company
- Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms.
- IAS's software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers.
- Our mission is to be the global benchmark for trust and transparency in digital media quality.
- For more information, visit integralads.com.
Equal Opportunity
- IAS is an equal opportunity employer, committed to our diversity and inclusiveness.
- We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
- We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.