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About the Role
Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized, and patient-focused Medical Receptionist to join their team. This role is crucial for creating a positive patient experience by supporting appointment scheduling, insurance verification, patient registration, financial transactions, and daily administrative operations.
Responsibilities
- Welcome patients, manage check-in/check-out, answer incoming calls, and provide exceptional customer service.
- Schedule, cancel, and modify patient appointments while coordinating provider schedules and patient needs.
- Obtain and verify referral information, insurance coverage, benefits, and eligibility.
- Maintain accurate patient records and obtain required documentation and signatures.
- Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses.
- Professionally address questions regarding patient statements, insurance coverage, and financial responsibilities.
- Clearly explain office policies and procedures.
- Communicate effectively with clinical teams and other office locations to support patient flow, scheduling, and continuity of care.
- Maintain accurate patient information, utilize EMR systems, and communicate professionally through telephone and email.
Requirements
- Minimum 1 year of customer service experience required.
- Medical reception experience preferred.
- Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
- Familiarity with EMR systems (NextGen preferred) and insurance verification platforms such as Clearwave.
- Proficiency in Microsoft Outlook and Excel, including professional email communication.
- Strong communication, organizational, multitasking, and problem-solving skills.
- Ability to confidently and compassionately explain insurance coverage, practice policies, and patient financial responsibilities.
- Strong attention to detail and ability to maintain accurate, confidential patient records.
- Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
- Reliable transportation.
- Flexibility to work Saturdays based on office needs.
Skills
- Customer service
- Patient registration
- Appointment scheduling
- Insurance verification
- Referrals
- Medical billing
- EMR systems
- Clearwave
- Microsoft Outlook
- Microsoft Excel
- Email communication
- Communication
- Organization
- Multitasking
- Problem-solving
- Attention to detail
- Record keeping
Work Type
- Full Time
- Day Shift
Experience Level
- Minimum 1 year of customer service experience
About the Company
- Spectrum Vision Partners supports OCLI Vision, one of the largest multispecialty ophthalmology networks in the U.S.
- Together, they are committed to delivering exceptional eye care through teamwork, compassion, and a patient-first approach.
Equal Opportunity
- Spectrum Vision Partners is an Equal Opportunity Employer.
- We are committed to providing an inclusive workplace and equal employment opportunities to all qualified applicants without regard to any legally protected status.