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About the Role

As a Key Account Manager (B2B), you will own and grow a book of Grover’s existing B2B accounts, including larger and more active customers. You will build relationships, understand customer roadmaps, and manage renewals to ensure devices are renewed and upgraded. This role offers strong ownership and progression for individuals who enjoy managing relationships, finding growth within accounts, and are accountable for revenue targets.

Responsibilities

Own a book of existing B2B accounts and carry a net revenue retention and expansion target.
Grow accounts through upsell and cross-sell as customers add headcount, refresh devices, and open new teams or sites.
Meet customers regularly and run business reviews to understand their headcount and device roadmap.
Own the renewal and end-of-term moment by working expiring subscriptions ahead of time.
Build and maintain a plan for every key account, covering growth opportunities, risks, and stakeholder maps.
Own the forecast for your book, building a credible expansion and renewal forecast and delivering against it.
Absorb new accounts handed over from Account Executives each quarter and ramp them quickly.
Multi-thread relationships across procurement, IT, finance, and operations within each account.
Work with Operations and Risk to unblock orders and flag friction points.
Provide structured feedback to influence product, pricing, and process.

Requirements

3 to 5 years in B2B account management, key or strategic accounts, or a commercial customer success role carrying an NRR or expansion target, ideally within Subscription-, Leasing-, or Device-as-a-Service (DaaS) models.
A track record of growing existing accounts through upsell and cross-sell.
Experience owning renewals and protecting revenue against downgrades at end of contract or end of term.
A real account cadence: meeting customers, running business reviews, and keeping a plan per account.
Forecasting ability: building an expansion and renewal forecast and holding the number.
Strong presentation skills along with relationship and stakeholder management across procurement, IT, finance, and operations.
Comfort with a high-volume recurring model.
Experience with a CRM such as HubSpot, Salesforce, or Pipedrive.
An ownership mentality and accountability for the revenue in your book.
Fluent German (C1 minimum) and strong English skills.

Skills

Account Management
B2B Sales
Customer Success
Net Revenue Retention (NRR)
Upsell
Cross-sell
Forecasting
Stakeholder Management
Presentation Skills
CRM (HubSpot, Salesforce, Pipedrive)

Location

Berlin HQ

Work Type

Full-time
Hybrid (minimum 3 days per week in office)

Experience Level

3-5 years

Benefits

Virtual or In-person Coaching Sessions
Physical health support with Urban Sports Club
Annual learning budget of 750€
4 Volunteer days per year
15 remote business days per year to work abroad
BVG monthly discount
Exclusive Grover Tech discount
Engaging, open office with regular events

About the Company

Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions.
Offers access to over 1,000 unique tech items on flexible and financially convenient terms.
A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.