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About the Role

You will engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments. Responsibilities include managing client relationships, delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects, and presenting on retailer performance to clients across a range of retail sectors.

Responsibilities

Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO)
Build a small portfolio of your own key accounts ensuring their needs are met whilst providing support with your Partnership Lead on top tier accounts
Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships
Understand client business objectives, needs and challenges to provide tailored solutions and support
Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services
Develop and execute strategic account plans to achieve client objectives and drive business growth
Identify opportunities for upselling and cross selling additional products and services to existing clients
Monitor and analyse account performance providing regular reports on progress challenges and opportunities
Conduct regular reviews with clients to ensure their needs are being met and to address any concerns
Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes
Ensure contracts are up to date and accurately reflect the terms agreed upon with clients
Address and resolve any client issues or complaints quickly and effectively
Proactively identify potential problems and implement solutions to prevent them
Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice
Have a great understanding of the advertising, loyalty, performance marketing and digital media space
Provide support with key tasks such as management of customer queries or forecasting for the wider team
Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients

Requirements

Account management experience, with a history of exceeding lead targets
Strong communication skills via phone and email
Proven creative problem-solving approach and strong analytical skills
Strong desire and ability to move up within a sales organization
Proficiency with CRM software
Solid understanding of the advertising, loyalty, performance marketing / digital media space
A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities
A convincing and influential communicator. Bright, quick thinking and self-confident.
Tight organisational and time management skills
Great business sense and the ability to work to budgets
Great team player
Energy and passion for the digital marketing space
Sociable and trustworthy
Excellent written and spoken English

Skills

Client Relationship Management
Onboarding and Implementation
Strategic Planning and Growth
Performance Monitoring and Reporting
Contract Management
Issue resolution
Market and Industry Knowledge
Cross Team Support
CRM software proficiency
Advertising
Loyalty
Performance marketing
Digital media

Location

UK
Europe
Middle East
Asia

Work Type

Hybrid working model (3 days a week from the office)

Benefits

Annual Leave: 25 days + bank holidays
Ability to buy and sell holiday days as well as the ability to bank days (tenure dependant)
Pension: Hargreaves Lansdown up to 6% matched contribution
Generous family friendly cover
Private healthcare - Bupa
Income protection
Critical illness cover
Life insurance cover
Dental cover
Optical cover
Yulife app for access to employee wellbeing and discounts
Perks at Work, cashback/discount shopping site
Employee referral scheme
Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
Volunteering program
Company events i.e. Christmas party, all-company event and other social/hosted events during the year
Team socials

About the Company

Reward, part of the Rezolve Ai Group, is transforming the way people, banks, brands and retailers connect through everyday commerce.
Operating across 15+ markets throughout the UK, Europe, the Middle East and Asia, Reward sits at the intersection of banking and commerce, connecting financial institutions and retailers through technology, transaction intelligence and digital engagement.
Our platform helps banks deliver more relevant and rewarding experiences to millions of customers, while enabling brands and retailers to reach valuable audiences, drive measurable sales and build lasting loyalty.
Since our beginnings, we’ve had a simple mission: to make everyday spending more rewarding. To date, we’ve returned billions in cashback to consumers and continue to innovate how people engage with brands through their everyday spending.
In 2026, Reward became part of Rezolve Ai, a global AI-powered commerce and payments technology company. Together, we’re combining Reward’s transaction intelligence, customer engagement capabilities and commerce network with Rezolve Ai’s technology to create smarter, more personalised journeys from discovery and engagement through to transaction and loyalty.
This is an exciting time to join Reward. We’re an established, growing business with the technology, partnerships and expertise to make a real impact, combined with the ambition and opportunity that comes from being part of a global AI commerce organisation.
Our people are at the heart of that journey. We’re proud to be Great Place to Work® certified and recognised among the UK’s Best Workplaces™ Top 50 for 2026, reflecting a culture built around trust, inclusion, collaboration and putting people first.
We’re shaping the next generation of commerce and customer engagement - and we’re looking for people who want to help us build it.