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About the Role
Promote a sales culture to build productivity and prepare for future growth through hiring and developing great people. Manage key sales metrics including Units Per Transaction, Average Transaction, Conversion, and Sales Per Hour. Provide leadership by analyzing sales trends and developing action plans to drive top-line sales. Manage store operations, inventory, visual merchandising, and safety standards to ensure exemplary customer service and a positive brand experience.
Responsibilities
- Analyze business trends and create plans to increase sales, control expenses, and drive overall profitability within the district.
- Monitor and measure financial, operational, human resources, and customer service results, holding teams accountable for achieving district goals.
- Recruit and select highly talented people and build succession plans to meet growth goals.
- Collaborate with peers to develop a company-wide talent pipeline.
- Build management teams to train, motivate, and challenge store teams to meet financial goals and enhance performance.
- Ensure consistent application of performance management practices.
- Implement brand initiatives and market priorities to achieve World Class Service standards.
- Partner with various departments to communicate retail needs and opportunities.
- Resolve escalated customer service issues quickly and professionally.
- Ensure district maintains store standards including visuals, cleanliness, inventory, safety, and compliance.
- Support store census, roster, and payroll strategies to meet business needs and maximize productivity.
- Develop initiatives to drive sales and build customer loyalty through clienteling, in-store experiences, and community outreach.
- Model behavior that respects diversity and upholds company values.
- Promote an environment that encourages participation, creativity, and learning by sharing best practices.
Requirements
- 4+ years of management experience in a highly complex, multi-unit retail business environment.
- Proven ability to meet or exceed sales, payroll, profit, and key service results.
- Proven ability to meet current and future business goals through continuous identification and development of store management talent.
- Proven ability to build and leverage relationships with peers, corporate partners, and the business community.
- Proven ability to adapt quickly to ambiguity and execute multiple tasks with changing priorities.
- Excellent verbal and written communication skills and the ability to influence business partners at all levels.
- Strong understanding of specialty retail processes including selling, clienteling, inventory management, store operations, visual execution, and loss prevention.
- Proficient computer skills including word processing and spreadsheet software programs.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Ability to travel, including overnight stays as required.
- Ability to lift and mobilize medium to large items, up to 75 lbs., with appropriate equipment.
- Background check required, conducted with consent and in accordance with applicable law.
Skills
- Sales culture promotion
- Team building and development
- Performance management
- Financial analysis
- Operational management
- Customer service excellence
- Clienteling
- Visual merchandising
- Inventory management
- Risk management
- Critical thinking
- Communication
- Leadership
- Adaptability
- Problem-solving
Location
- Canada
Work Type
- Full-time
Experience Level
- 4+ years management experience in multi-unit retail
Education Level
- Four-year college or university degree preferred but not required
Salary/Compensations
- $105,000 to $180,000 CAD/annual base pay
Benefits
- Generous discount on all Williams Sonoma Inc. brands
- Retirement savings and investment opportunities
- Paid vacations, holidays, and time-off programs
- Health benefits (health, dental, vision)
- Leave programs
- Disability programs
- Life and travel insurance
- Employee assistance program
- Wellness program
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Business casual work environment
- Time off to volunteer
- Company-sponsored community involvement
About the Company
- Williams-Sonoma, Inc. is a successful, fast-growing company with an entrepreneurial vibe.
- We are a technologically and data-driven business at the forefront of tech and retail.
- We are passionate about our internal and external clients and live and breathe the client experience.
- We have a smart, experienced leadership team that is open to new ideas.
- We believe in autonomy and reward taking initiative.
Equal Opportunity
- Williams-Sonoma, Inc. is an Equal Opportunity Employer.
- Complies with all applicable requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and provides accessibility for all applicants and associates with physical and mental disabilities during recruitment and employment. If an applicant or associate is in need of accommodation for a disability, contact a General Manager for assistance.