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About the Role

As a Hospitality Host at The Rink at Rockefeller Center, you will represent an iconic New York City destination, creating welcoming and memorable guest experiences. This role involves hospitality, ticketing, retail, access control, skate rentals, wayfinding, basic camera operations, and general rink operations in a fast-paced, high-volume environment. Candidates must be comfortable working outdoors in cold and changing weather conditions.

Responsibilities

Welcome guests and create a positive first impression.
Provide wayfinding assistance and answer questions about The Rink, Rockefeller Center, and nearby attractions.
Process ticket and retail transactions using a touchscreen or mobile POS system.
Follow all transaction procedures accurately.
Check and scan guest tickets, issue credentials, and communicate session information.
Handle rental skate duties, including exchanges, guest education, cleaning, sanitizing, and proper storage.
Direct guest traffic, assist with crowd management, and maintain efficient pedestrian flow.
Operate point-and-shoot cameras and support basic photo capture operations.
Instruct guests on proper locker usage and etiquette.
Address guest questions and concerns calmly and professionally.
Occasionally support general maintenance and snow removal during snow events.
Uphold The Rink’s guest-service, operating, and safety standards.
Encourage guests to explore other attractions and experiences within Rockefeller Center.
Perform other duties that support rink operations.

Requirements

Ability to communicate effectively in English, both verbally and in writing.
Previous experience in retail, customer service, hospitality, events, or a skating rink is preferred but not required.
Strong communication, organization, problem-solving, and time-management skills.
Ability to provide warm, professional service and address guest needs in a high-volume environment.
Ability to direct and assist large groups of people with confidence.
Ability to work calmly and professionally in a fast-paced environment.
Consistent attendance and punctuality are essential.
Willingness and ability to fill in at any other position at The Rink as needed.
Weekend, holiday, early morning, and late-night availability is required.
Comfort working outdoors in cold temperatures, rain, snow, wind, and changing winter conditions.
Ability to sit, stand, walk, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift.
Must be able to lift 15 pounds on a regular and continuing basis.
Must follow uniform, grooming, hygiene, and appearance guidelines.
Must follow all policies and procedures implemented by SPS and Tishman Speyer.

Skills

Customer service
Hospitality
Retail transactions
Access control
Skate rentals
Wayfinding
Camera operations
Rink operations
Communication
Organization
Problem-solving
Time-management

Location

New York City

Work Type

Seasonal
Full-time
Part-time
Temporary

Experience Level

Entry Level

Salary/Compensations

$18—$21 USD

Benefits

Career Growth opportunities
Learning & Development programs
Talent recognition programs
Paid Time Off (Full time: Minimum of 80 hours/calendar year; Part time/temporary: Minimum of 1 hour for every 30 hours worked)
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, SPS helps clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
SPS clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS, we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.