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About the Role

The Free Clothing Program (FCP) provides new and gently-used clothing to men, women, and children, at no cost. As the Service Associate, you are essential in distributing clothing to low-income individuals and families, embodying compassion and care in the spirit of Franciscan values.

Responsibilities

Check and verify guests’ service eligibility and schedule future appointments.
Assist in the distribution of free clothing to families in a courteous and respectful manner to create a dignified and positive shopping experience.
Check guests out, verify quantities of clothing items received, and keep accurate service records.
Assist with client intake, identify clients in need of other services, and make necessary referrals.
Orient guests to the store, program policies, and procedures, and assist in locating clothing items.
Remain up-to-date on all SAF programs, departments, and pertinent community-based organizations.
Treat all guests with empathy, dignity, and respect, seeking to understand their perspective.
Demonstrate the ability to work effectively across cultures and an openness to learning about unfamiliar cultures.
Complete reports and all other paperwork neatly, legibly, and thoroughly.
Enter data and information electronically as required, and look up data and reports through a database.
Track participant and/or program data through St. Anthony databases as required.
Assist with the training, orientation, coordination, and evaluation of volunteers and interns.
Facilitate and ensure a safe, secure environment for clients, volunteers, program participants, and staff.
Observe safety procedures and precautions, and identify workplace and job hazards.
Assist with the integration and coordination between the stockroom and the store, including re-stocking.
Understand and follow the organization's programs, policies, and procedures.
Participate in regular training and development opportunities.
Maintain clean, organized, orderly, and welcoming shopping areas and checkout space.
Participate in relevant meetings supporting team communication and program goals.
Collaboratively work with others to achieve team success.
Manage stress and pressure situations calmly and responsively.
Consistently demonstrate integrity while working and representing St. Anthony’s.
Practice direct, respectful, open, and honest communication with colleagues.
Proactively seek support from team members or management.
Demonstrate cooperation with coworkers, management, and the community.

Requirements

High school diploma or GED preferred or equivalent experience in a non-profit, retail, or customer service setting.
Bilingual with fluency in English and Spanish or English and Cantonese.
Excellent interpersonal, listening, oral, and written communication skills.
Ability to be polite, diplomatic, and firm, and to set limits and practice professional boundaries.
Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
Ability to complete paperwork neatly and legibly.
Ability or willingness to learn to use information and communication technologies.
Ability to be punctual, reliable, cooperative, and stay team-oriented.
Ability to work with minimal supervision.
Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

Skills

Interpersonal skills
Listening skills
Oral communication skills
Written communication skills
Ability to work effectively across cultures
Information and communication technologies proficiency

Location

San Francisco

Work Type

Full-time
Weekends required
Holidays required

Experience Level

Minimum qualifications

Education Level

High school diploma or GED preferred

Salary/Compensations

$22.50-$28.00

About the Company

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community.
Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.
St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic.

Equal Opportunity

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.
St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.
St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.