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About the Role
Premier Health Partners, P.C. is seeking a highly organized and patient-focused Patient Services Representative to join their ambulatory team. As the first point of contact, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience in a medical office setting.
Responsibilities
- Greet and check in patients, verify demographics, check insurance eligibility, and collect payments.
- Answer and direct phone calls, addressing patient inquiries and redirecting urgent clinical matters.
- Schedule patient appointments and manage the appointment calendar, including new, follow-up, rescheduling, and cancellations.
- Verify patient insurance information and process authorizations.
- Assist with patient registration and data entry.
- Maintain accurate patient records in the EMR system and paper files.
- Ensure patient confidentiality in compliance with HIPAA regulations.
- Participate in staff development and meetings.
- Provide excellent customer service with professionalism and strong interpersonal skills.
- Perform other duties assigned by management.
Requirements
- 1-2 years of experience with front desk operations, patient scheduling, phone handling, and customer service is strongly preferred.
Skills
- Knowledge in Electronic Medical Records (EMR) and other medical office software.
- Strong organizational and time management skills with the ability to prioritize tasks.
- Knowledge of medical terminology and basic healthcare procedures.
- Strong customer service skills.
Location
- 36 North Union Road and 55 Spindrift Drive Suite 120 Williamsville NY 14221
Work Type
- Part-Time
- 30-39 hours a week
- Monday-Friday
- Day-shift
Education Level
- High School diploma or equivalency, required
Salary/Compensations
- $17.00 to $20.00 per year/hour
Benefits
- Competitive salary and benefits package.
- Generous PTO.
- Paid holidays.
- Great discounts.
About the Company
- Premier Health Partners, P.C. is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.
Equal Opportunity
- Premier Health Partners P.C. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.