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About the Role
As an Account Manager at Re-Leased, you will own a dedicated portfolio of accounts in the UK region, driving retention and growth through strong customer relationships and commercial acumen. You will collaborate with Customer Success Managers and Sales, and mentor Associate Account Managers. This role is for individuals curious about customers, motivated by commercial outcomes, and comfortable owning end-to-end results. You will lead upsell and renewal conversations, help customers maximize value from the Re-Leased platform, and apply a deep understanding of the property management market.
Responsibilities
- Own revenue and retention targets, leading upsell and renewal conversations end-to-end across your portfolio
- Drive ARR growth across your portfolio, owning forecasting and pipeline accuracy for your accounts
- Provide tailored solutions that align our product suite to each customer’s business needs and goals
- Proactively identify and progress growth opportunities, bringing in Customer Success and Sales as needed, and lead customers to get the most from Re-Leased
- Build and own senior stakeholder relationships, independently identifying and closing commercial opportunities
- Maintain accurate client records, including contract updates, renewal timelines, and account activity
- Facilitate up-skilling and education for customers to maximise their use of the platform, and mentor Associate Account Managers within the team
- Maintain product knowledge and articulate Re-Leased’s value proposition confidently at every level of a customer organisation
- Lead account planning and quarterly business reviews for key accounts, and independently negotiate contract terms and pricing
Requirements
- Experience in a SaaS Account Management or similar quota-carrying commercial role, with a proven track record of hitting renewal and upsell targets
- Demonstrated commercial impact — evidence of consistently meeting or exceeding revenue, retention, or growth targets
- Proficient in CRM software (e.g. Salesforce or HubSpot), with strong pipeline and forecasting discipline
- Strong analytical and problem-solving skills, with the ability to explain complex concepts clearly
- Excellent communication and senior stakeholder management skills, including experience negotiating commercial terms
- Coach-ability and a genuine desire to learn — you seek feedback and act on it, and enjoy mentoring more junior colleagues
- An interest in the commercial real estate or property management space is a bonus
Location
- United Kingdom
Work Type
- Hybrid
- Remote-friendly
Benefits
- Comprehensive health insurance
- Access to a premium EAP service
- Annual wellness allowance
- Generous paid parental leave
- Flexible, family-friendly support
- Recognition for tenure and milestones with milestone rewards and additional leave
About the Company
- Re-Leased is the property management platform helping property professionals run better real estate businesses.
- We’re building AI-powered tools that simplify complexity, reduce risk, and help teams thrive in a digital-first world.
- Our culture is very important to us too, and we strongly believe in living out our core values: People First, Find a Way, Win or Learn, Aim High.
- Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.