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About the Role
The Customer Success Manager (CSM) on the Global Tech Touch team will manage global small-customer business and partner relationships in the EMEA and AMER region, focusing on efficient customer retention and expansion through a low-touch model. The ideal candidate is a self-starter, creative thinker, and great communicator who will drive value realization and return on investment. This role requires expertise in remote sensing, GIS, and geospatial imagery products to serve as a customer ambassador.
Responsibilities
- Ensure customers adopt products and recognize their value.
- Provide a low-touch onboarding and training experience.
- Deliver necessary support for successful service delivery and timely solutions.
- Communicate consistently with clients throughout the contract lifecycle, escalating issues as needed.
- Collaborate with Finance, Product, Sales, and other internal teams.
- Set appropriate expectations for clients and partners, redirecting them to relevant resources.
- Initiate negotiations and execute timely contract renewals and expansions.
- Identify opportunities for upselling or expanding product/service usage.
Requirements
- 2+ years of relevant work experience.
- Bachelor's Degree in a relevant field.
- Good working knowledge of geospatial technologies, GIS, or Remote Sensing, including geometry manipulation, file type conversion, and basic GIS operations.
- Experience working with GIS applications (QGIS, ESRI, GEE, etc.).
- Excellent verbal and written communication skills in English.
- Ability to successfully communicate and coordinate with international customers and sales teams.
- Creative problem-solving skills and a proactive work style.
- Ability to multitask and prioritize job requirements.
- Aptitude to adapt to change.
Skills
- Remote sensing
- GIS
- Geospatial imagery products
- QGIS
- ESRI
- GEE
- Salesforce (SFDC)
- Sales negotiation
Location
- San Francisco
- Arlington, VA
- Remote
Work Type
- Full-time
- Hybrid
Experience Level
- 2+ years
Education Level
- Bachelor's Degree
Salary/Compensations
- $85,600—$106,960 USD
Benefits
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off
- 16 Weeks of Paid Parental Leave
- Wellness Program
- Employee Assistance Program (EAP)
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement
- Access to LinkedIn Learning
- Equity
- Commuter Benefits
- Volunteering Paid Time Off
About the Company
- Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering an unprecedented dataset of empirical information via a cloud-based platform.
- The company serves commercial, environmental, and humanitarian sectors, enabling customers to develop new technologies, drive revenue, power research, and solve global challenges.
- Planet is a global company with a people-centric approach to culture and community, striving to iterate in a way that puts team members first and prepares the company for growth.
Equal Opportunity
- Planet is committed to building a community where everyone belongs and invites people from all backgrounds to apply.
- Planet is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
- Pursuant to the San Francisco Fair Chance Ordinance, Planet will consider for employment qualified applicants with arrest and conviction records.