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About the Role
As a Customer Care Representative, you'll work closely with customers and our sales team to process orders, answer questions, solve problems and help deliver an outstanding customer experience.
Responsibilities
- Serve as a primary point of contact for customers and our sales team.
- Process quotes, orders, returns and exchanges.
- Provide updates on backorders, deliveries and customer requests.
- Coordinate with internal teams to resolve customer needs quickly.
- Maintain accurate information in our CRM and order systems.
- Develop strong product knowledge to better assist customers.
- Occasionally assist with customer-facing retail coverage and physical tasks as needed.
- Help identify ways to improve the customer experience and workflow.
Requirements
- A dependable, strong work ethic with reliable and punctual attendance.
- Ability to stay calm, positive and organized while managing multiple priorities in a fast-paced environment.
- Strong customer service and communication skills.
- Comfortable using computers and learning new systems.
- Experience with CRM systems, Microsoft Office, order entry or sales support is preferred.
Skills
- Customer service
- Communication
- CRM systems
- Microsoft Office
- Order entry
- Sales support
Location
- Buffalo, NY
Work Type
- Full-time
- On-site
- Monday - Friday
Education Level
- High school diploma or GED
Salary/Compensations
- $19 – $21
Benefits
- Medical, dental, and vision insurance.
- Paid time off and paid holidays.
- 401(k) with company contribution.
About the Company
- Join DiVal Safety Equipment and build a rewarding career with a team that values hard work, commitment, positivity, accountability, and prioritizes safety on the job.