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About the Role
We are looking for a Venue Find Consultant. This full-time role is at the forefront of client interaction, you’ll harness your expertise in both international and UK venue sourcing, contracting, and negotiating. Your responsibilities will include understanding client needs for meetings and events, identifying the ideal venue that aligns with their requirements, securing the best prices within budget, and consistently delivering solutions that surpass expectations. If you have a strong background in venue sourcing and a track record of successful negotiations, this role offers the chance to make a significant impact.
Responsibilities
- Elevate client experiences by providing a proactive, high-quality service, understanding and exceeding customer service expectations, and being proficient in all necessary systems and processes.
- Continue to develop venue destination knowledge through engagement with key suppliers, familiarisation trips, destination workshops, and webinars.
- Collaborate effectively within the team to devise and implement the best solutions for clients, ensuring comprehensive support throughout their journey.
- Work closely with other departments, such as finance, to manage invoicing and financial transactions smoothly and efficiently.
- Assist the Team Manager with monitoring customer service levels and quality assurance.
- Assist with training and development of consultants by sharing knowledge and experience.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Be willing to constantly develop and expand knowledge of the meetings & events industry, with both suppliers and destinations.
Requirements
- Strong background in venue sourcing.
- Track record of successful negotiations.
- Proficiency in MS Office, especially Excel.
- Proficiency in managing data across various databases.
- Motivated to provide the best customer service.
- Willingness to develop own knowledge, skills and experience.
- Exemplify company values.
- Team player focused on collaborative problem-solving.
- Act with intention.
- Prioritize client's needs and company's goals.
Skills
- Venue sourcing (international and UK)
- Contracting
- Negotiating
- Client interaction
- Customer service
- MS Office (Excel)
- Data management
- Flexible and proactive work ethic
- Managing multiple priorities and projects
- Resilience under pressure
- Customer interactions (phone, email, in person)
- Venue booking systems (preferred)
- Negotiating and contracting with external suppliers (proven experience preferred)
Location
- London
Work Type
- Full-time
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Life Assurance x1 your annual salary
Benefits
- Life Assurance x1 your annual salary
- 23 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme - allowing up to 5 additional holidays days
- Discounted rates on Hotels & Travel
- Gym & Fitness Discounts
- Private Healthcare
- Pension Scheme
- Company Sick pay
- Lifestyle Benefits
- Flexible Working
- Room to Grow
- Comprehensive healthcare
- Retirement plans
- Continued education support
- Diverse work locations
- Travel and hotel discounts
- Volunteer and sustainability opportunities
- Successful employee recognition program
About the Company
- At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers.
- As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
- Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves.
- Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
- We can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
- At BCD Meetings and Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI.
- We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world.
- AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.
Equal Opportunity
- Not specified