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About the Role
Manage catalog of client facing reports, ensuring data quality and timely delivery. Provide reporting support to legal teams and clients, gather business requirements, and formulate technical specifications for new reports. Serve as a reporting case analyst, build forecast models, and analyze data points to identify bottlenecks and advise on solutions.
Responsibilities
- Manage catalog of client facing reports to ensure data quality and timely delivery, working with local US and Global case teams as needed
- Participate in monthly and adhoc external client technology meetings to provide reporting and data quality updates
- Monitor and coordinate the handling of new and pending reporting requests, to ensure satisfaction of requirements and timely delivery
- Identify modifications that need to be made to current reports to accommodate data from the firm’s case management application
- Provide reporting support to attorneys, paralegals and clients relating to the tracking, preparation, and filing of immigration petitions and applications as well as certain financial data
- Gather and analyze business requirements from legal teams and clients
- Formulate technical specifications for new reports based on business requirements
- Communicate regularly with team supervisors regarding reporting requirements and data integrity questions
- Verify specialized and / or new reports for accuracy
- Serve as a reporting case analyst ensuring all cases are moving in a timely manner in accordance with process and client SLAs
- Create and update process guides to improve report monitoring
- Analyze several layered reports including start date/EAD/Document and disseminate direction to team and follow up to ensure completion
- Build forecast models to anticipate team and client growth
- Analyze data points to identify bottlenecks and advise on innovative solutions
- Manage internal Data Quality Scorecard for US and global case teams, including requirements gathering, data mapping and adherence to client specific data standards
Requirements
- BS or BA degree required
- Minimum one to two years of experience providing business analysis or data analytics
- At least one year of experience providing reporting support in a professional office environment using SAP Business Objects/Web Intelligence (WEBI)
- Familiarity with Tableau or other data visualization tools a plus
- Basic understanding of web-based data driven technologies
- Expertise in Microsoft Excel
- Strong communication skills - both verbal and written is a MUST
- Strong data analysis and troubleshooting skills
- Ability to multi-task in a fast-paced environment with tight deadlines
- Strong customer service skills to both internal and external clients
- Excellent attention to detail
- Proven experience in handling multiple deliverables efficiently
- Strong organization skills
- Critical thinking and problem-solving abilities
- Basic understanding of business immigration law preferred
Skills
- SAP Business Objects/Web Intelligence (WEBI)
- Tableau
- Microsoft Excel
- Data analysis
- Troubleshooting
- Communication
- Customer service
- Attention to detail
- Organization
- Critical thinking
- Problem-solving
Location
- Local
Work Type
- Hybrid
Experience Level
- 1-2 years
Education Level
- BS or BA degree
Salary/Compensations
- $78,000.00 - $94,000.00
Benefits
- 401K
- Paid time off plans
About the Company
- Fragomen is a global immigration services provider.
Equal Opportunity
- All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.