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About the Role

This is an entry-level rotational programme designed to develop the next generation of operations talent. You will gain hands-on experience across Planning, Warehousing & Logistics, and Customer Experience, taking ownership of real projects and developing a holistic understanding of the Operations function.

Responsibilities

Support demand forecasting activities, analysing historical sales, trends, seasonality and promotional plans.
Monitor forecast accuracy and bias, investigating variances between forecast and actual performance.
Work with Commercial, Marketing and Retail teams to understand upcoming launches, promotions and channel growth.
Help identify changes in demand and assess their potential impact on inventory availability.
Build reports and dashboards to improve forecast visibility and support data-driven decision-making.
Contribute to improvements in forecasting processes, reporting and planning tools.
Support supply planning and replenishment activities, helping translate demand forecasts into purchasing and production requirements.
Monitor inventory levels, weeks of cover, safety stock and stock availability to identify risks and opportunities.
Help manage purchase orders and track supplier delivery commitments against required dates.
Identify potential stock-outs, excess inventory and supply constraints, working with relevant teams to develop mitigation plans.
Support supplier performance monitoring, including delivery reliability and lead-time adherence.
Work cross-functionally with Demand Planning, suppliers, Warehousing & Logistics and Commercial teams to align supply with business needs.
Analyse inventory performance and recommend opportunities to improve availability, reduce excess stock and optimise working capital.
Support the day-to-day performance management of our third-party logistics and warehouse partners.
Monitor key metrics such as fulfilment performance, on-time delivery, order accuracy and logistics costs.
Help investigate operational issues, including delayed orders, inventory discrepancies and carrier performance.
Support inbound planning, stock movements, retailer requirements and peak trading preparation.
Work with warehouse and carrier partners to resolve issues and improve service levels.
Identify opportunities to improve processes, reduce costs and increase operational efficiency.
Support the management and resolution of customer queries, working with the wider CX team to deliver timely and effective outcomes.
Analyse customer contacts, complaints and feedback to identify recurring issues and their underlying causes.
Work with Operations and other teams to address root causes rather than simply resolving individual cases.
Monitor customer experience metrics, identifying trends and opportunities to improve service.
Support improvements to customer support processes, knowledge resources and workflows.
Explore opportunities to use automation and AI to improve efficiency while maintaining a high-quality customer experience.
Support projects that improve operational processes, efficiency and customer experience.
Use data to monitor performance, identify trends and help investigate the root causes of operational issues.
Help document processes and maintain clear, consistent ways of working.
Identify opportunities to simplify processes, reduce manual work and make better use of systems and automation.
Collaborate with colleagues across Operations and the wider business, sharing learnings and best practices.
Contribute to project updates, sharing progress, findings and recommendations with relevant stakeholders.

Requirements

Comfortable working with data, spotting patterns and using evidence to make decisions.
Keen to understand how things work, ask thoughtful questions and learn about different parts of a business.
Takes initiative, follows through on commitments and looks for ways to make things better.
Able to manage competing priorities, pay attention to detail and keep work moving forward.
Enjoy working with different people and teams, communicating clearly and building strong relationships.
Comfortable moving between different functions, learning new systems and responding to changing priorities.
Willing to get into the detail, investigate problems and take ownership of finding practical solutions.
Interested in making processes more efficient, scalable and effective, including through technology and automation.
Some experience in an analytical, operational, project-based or customer-facing role, whether through a graduate scheme, internship, placement or early-career position.
Clear written and verbal communication skills.
An interest in supply chain, logistics, demand planning, customer experience or business process improvement.
An eagerness to learn new tools and systems and use technology to solve problems.

Skills

Excel or Google Sheets
Data visualisation
ERP systems
Inventory management
Automation tools

Location

London

Work Type

Hybrid working

Experience Level

Entry-level

Benefits

25 days holidays + bank holidays + 9 extra remote working days
Enhanced maternity, paternity & parental leave
4% Company Pension
Mental well-being support through Spill
Private healthcare through Vitality
Weekly early finishes and social events
Annual L&D budget
Free breakfast
Free & discounted Wild products
2 x team volunteering days and 2 x personal volunteering days
Access to cycle to work & cycle saver scheme

About the Company

Wild is a fast-growing personal care brand focused on removing single-use plastic from the bathroom.
Our refillable, natural deodorant is popular, and we have a history of successful collaborations.
We are now part of the Unilever family, providing global reach while maintaining a start-up pace and ambition.

Equal Opportunity

At Wild, we know that diversity drives innovation and creativity.
We are committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work.
We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity, and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities.
We encourage individuals from all backgrounds to apply.
If we can make any adjustments to help you to perform your best in the process, please let us know!