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About the Role
Seeking competent candidates for a 4-month project in Sydney to support Mobility Provisioning task accountability.
Responsibilities
- Perform quarterly pre-audits and locate missing assets.
- Take ownership of asset collection cases for terminated users and collaborate with managers.
- Process returned assets, categorizing them into appropriate piles (e.g., EOL, Faulty).
- Coordinate with Mobility and disposal vendors for end-of-life asset disposal.
- Facilitate device repairs, including contacting Apple for ACE Warranty and arranging iPhone swaps with IBM.
- Manage inventory for broken devices and report to the mobile admin.
- Troubleshoot device services, potentially involving carrier contact for SIM card swaps and reporting service issues.
- Handle mobile escalations from Techforce, including provisioning international features.
- Attend mobile POC sync meetings and daily/weekly stand-ups as applicable.
- Deploy mobile devices, assign and update Tech Assets, and update mobile contact records.
- Manage Day 1 Deployments and provide Device Upgrade Surveys to end users.
- Support special projects and manage shipping for mobile devices.
- Deploy monthly mobile upgrades and process old device returns.
- Ensure timely case closures and manage the Mobility Queue.
- Perform mobile activation unlocks and manage loaner devices for HRC countries.
- Verify MiFi program participation and update mobile contact records for MiFi devices.
- Activate MiFi devices.
- Record new incoming phones for tech assets.
- Track incoming and outgoing warranty replacements.
- Conduct weekly inventory of new and break-fix devices.
- Perform quarterly audits and asset tagging where applicable.
- Manage asset disposals.
Requirements
- Must be available for a 4-month project.
- Must be able to work core service hours: 09AM to 06PM local time zone, Monday to Friday.
Skills
- Mobility Provisioning
- Asset Management
- Inventory Management
- Device Repair
- Troubleshooting
- Vendor Management
- Carrier Management
- Reporting
- Deployment
- Customer Service
Location
- Sydney
Work Type
- Project-based
- Full-time