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About the Role
The Intermediate Specialist, Enterprise Platforms (Operations Systems) is responsible for the management, support, and optimization of core airline operations systems, ensuring seamless integration and performance aligned with operational objectives. The role will expand to encompass additional operational platforms as the technology landscape evolves.
Responsibilities
- Oversee the configuration, customization, and maintenance of key airline operations systems.
- Develop and maintain comprehensive documentation of system configurations and related changes.
- Collaborate with vendors and internal teams to acquire deep knowledge of each platform’s capabilities.
- Serve as the key interface between IT and business units such as Flight Operations, Safety, and Crew Management.
- Work closely with IT teams across departments to ensure alignment and successful delivery of technology-enabled solutions.
- Facilitate clear and timely communication with internal stakeholders and external partners.
- Use system logs and other monitoring tools to proactively identify and address issues or inefficiencies.
- Support and lead integration efforts across operational systems to drive process automation.
- Implement and maintain monitoring protocols to ensure platform stability and resilience.
- Participate in all phases of operational system deployments, including requirements gathering, configuration, documentation, testing, and user training.
- Collaborate with project managers and IT leads to ensure on-time, on-budget, and high-quality project delivery.
- Translate operational and business requirements into technical specifications.
- Continuously monitor industry trends and competitor practices.
- Contribute to the advancement of IT platform capabilities by evaluating emerging technologies.
- Actively participate in Porter’s Safety Management System (SMS).
- Ensure all systems and processes adhere to industry regulations and standards.
- Perform other tasks as assigned by the Managing Director, IT Systems and Delivery.
Requirements
- 3+ years of experience using, supporting, or implementing operations systems within an airline or similar complex environment.
- Hands-on experience with operational platforms such as crew management, flight ops/tracking, safety systems, passenger disruption tools, or other airline enterprise systems.
- Demonstrated understanding of integration points between operational platforms and enterprise systems.
- Technically proficient, with experience in system configuration, design, or development of airline operations platforms.
- Minimum 3 years of experience implementing, supporting, or enhancing operations software suites within an airline or comparable operational environment.
- Hands-on experience with airline enterprise systems such as the Proverne suite, SwissAS tools (e.g., AMOS, Flydocs), and NavBlue platforms (e.g., N-OC, N-FP).
- Ability to work on multiple projects with multiple deadlines.
- Ability to communicate clearly with business users, flight and airport operations staff, and project management.
- Ability to innovate and provide functional applications with intuitive interfaces.
- Ability to construct user guides and documentation.
- Ability to partner to deliver complex technology projects, specifically with integrations, complex architecture, and data changes.
- Proven interest and comfort working on technology initiatives.
- Listens to others and is open to input from team members.
- Clearly articulate ideas and thoughts verbally.
- Accurately prepares well written business correspondence that is effective and professional.
- Proposes solutions to problems and considers timeliness, effectiveness, and practicality.
- Experience with office productivity tools, such as Excel, PowerPoint, Word.
- Excellent organizational skills & attention to detail.
- Ability to work effectively within a team environment and accept direction.
Skills
- System configuration
- System design
- System development
- Integration
- Technical documentation
- Vendor coordination
- Stakeholder communication
- Process analysis
- System monitoring
- Project management
- Competitive analysis
- Office productivity tools (Excel, PowerPoint, Word)
Location
- Toronto Downtown Office (250 Yonge Street)
Work Type
- Hybrid
Experience Level
- Intermediate
- 3+ years
Education Level
- Bachelor’s degree in business, science or related field
About the Company
- Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
- Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast Canadian network, the U.S., Mexico, the Caribbean and Central America.
- Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.