Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Lead, Global Services Strategy & Operations role.
Rezi rewrites your resume against Klaviyo's job description. Free.
Tailor your resume to this Lead, Global Services Strategy & Operations role.
Rezi rewrites your resume against Klaviyo's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Lead, Global Services Strategy & Operations posting at Klaviyo — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Lead, Global Services Strategy & Operations posting at Klaviyo — free, in seconds.
About the Role
Klaviyo is seeking a Global Services Operations Lead to manage the day-to-day operations of the Global Services organization, including Professional Services, Customer Education, and Onboarding. This role involves managing projects, systems, and cross-functional initiatives to support resourcing, service delivery, and reporting. You will partner with various teams to execute operational initiatives, build automations, and structure ambiguous problems.
Responsibilities
- Independently manage a portfolio of operational projects and initiatives for Global Services Strategy & Operations.
- Balance multiple short- and mid-term priorities.
- Translate ambiguous stakeholder requests into clear project plans, timelines, and success criteria.
- Coordinate across Sales, Customer Success, Support, Partners, IT, and Product to keep initiatives on track.
- Flag risks and propose solutions.
- Build, document, and maintain systems and automations for services reporting, alerting, and workflow needs.
- Identify opportunities to streamline manual or error-prone processes and design scalable solutions.
- Own documentation for operational processes.
- Support the development and upkeep of operational metrics and dashboards.
- Partner with analysts and stakeholders to ensure data accuracy and timeliness.
- Act as a go-to point of coordination for internal and external partners.
- Evangelize new tools, processes, and ways of working.
- Build and maintain relationships that create coordination across groups.
Requirements
- 4–6 years of experience in professional services operations, program/project management, revenue operations, or a related operational role.
- Experience in a fast-paced SaaS or technology company is ideal.
- Proven ability to independently manage multiple concurrent projects and shifting priorities.
- Exercise sound judgment on how to drive results.
- Hands-on experience with systems like Salesforce, Tableau, Google Sheets/Apps Script, Zapier, or similar automation and reporting tools.
- SQL experience is a plus.
- Strong analytical and problem-solving skills.
- Comfort evaluating ambiguous situations and data to design creative, effective solutions.
- Excellent communicator who builds trust with stakeholders across functions and levels.
- A builder’s mindset, energized by creating new approaches, processes, and tools.
Skills
- Salesforce
- Tableau
- Google Sheets/Apps Script
- Zapier
- SQL
- Program Management
- Project Management
- Process Improvement
- Data Analysis
- Problem-Solving
- Communication
- Collaboration
Location
- US Locations
Work Type
- Individual Contributor
- Hybrid
Experience Level
- 4-6 years
Education Level
- PMP or other project/program management certification (Preferred)
Salary/Compensations
- $120,000—$180,000 USD
Benefits
- Comprehensive range of health, welfare, and wellbeing benefits
- Participation in the company’s annual cash bonus plan
- Equity
- Sign-on payments
About the Company
- Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable.
- We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.
- We are looking for ambitious and collaborative teammates who stay focused on delighting our customers.
- We welcome you as your whole self from day one and support you with generous benefits.
Equal Opportunity
- Klaviyo is committed to a policy of equal opportunity and non-discrimination.
- We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.