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About the Role
As a Revenues Officer, you will provide a professional, proactive, customer-focused business administrative service within the relevant service area. Your responsibilities include accurately establishing liability, billing, enforcing, and collecting Business Rates, including Business Improvement Districts (BIDs). At the SO1 level, you will offer support and specialist knowledge to the service.
Responsibilities
- Communicate effectively with customers, service users, colleagues, and external stakeholders, providing accurate and timely information and resolving or escalating enquiries as appropriate.
- Identify customer and organizational requirements and collaborate with colleagues to recommend service improvements.
- Maintain accurate, complete, and accessible records, documents, and management information using approved Council systems and processes.
- Prepare clear, accurate, and appropriately targeted correspondence, reports, and other service materials in line with legislative and Council standards.
- Maintain and update relevant databases, generate management reports, and contribute to improvements in systems and working practices.
- Carry out duties safely and comply with all applicable Council policies, procedures, legislation, and risk assessments.
- At SO1 level, manage complex or escalated enquiries, provide specialist advice and support, analyze complex information, develop specialist materials, and represent the service with partners and stakeholders.
Requirements
- Excellent knowledge and application of IT systems and software packages for analyzing, updating, and extracting information.
- Knowledge of Business Rates legislation.
- Excellent levels of literacy, writing in plain English and producing clear, concise, and well-structured written work.
- Excellent levels of numeracy to make detailed and accurate calculations.
- Comprehensive knowledge of Business Rates legislation.
- Some knowledge of case law relating to liability and dealing with appeals.
- English and Math Qualification (GCSE grade 4 or equivalent grade C or above), or relevant experience (for SO1 level).
- Relevant professional qualification or membership such as IRRV (for SO1 level).
- Satisfactory employment references.
- Satisfactory declaration of interest.
- Satisfactory DBS check.
- Ability to speak fluent English with confidence and accuracy, sufficient for the effective performance of the role.
Skills
- Business Rates legislation
- Case law relating to liability and appeals
- IT systems and software packages
- Literacy
- Numeracy
- Plain English writing
- Report writing
- Customer service
- Communication
Location
- London
Work Type
- Full-time
- Permanent
Experience Level
- SC6 - SO1
Education Level
- GCSE grade 4 or equivalent grade C or above in English and Math (for SO1 level)
- Relevant professional qualification or membership such as IRRV (for SO1 level)
Salary/Compensations
- £36,693 - £40,575
Benefits
- Good Work Standard employer accreditation
- Flexible working arrangements considered
About the Company
- Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
- We are a highly ambitious borough, driven by culture and the innate creativity of our residents, developing new and innovative ways to build our communities.
- Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded, focused on meeting the needs of our existing and future residents.
- London Borough of Waltham Forest is accredited as one of the Mayor of London’s Good Work Standard employers, demonstrating commitment to a healthy, fair, and inclusive workplace.
Equal Opportunity
- Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff.
- The Council is proud of its rich mix of communities and works hard to respond to the changing needs of its population.
- We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
- The Council is committed to meeting its 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels, and Providing fair, appropriate, accessible and excellent Services to all.
- Respecting Diversity is a core Council value.
- The council is operating an anonymous shortlisting process to reduce the risk of bias in recruitment activities.
- The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
- We are keen to support employees to balance their working life with other commitments.